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Vaibhav Jagdale

@vaibhavjagdale

Message

I lead ICICI Bank branch network rollout, operations, escalations, and process automation.

India

Message

What I'm looking for

I'm looking to lead IT infrastructure, network operations, and project delivery teams where I can improve processes, manage stakeholders and vendors, resolve escalations, and deliver projects on schedule.

I've led ICICI Bank branch network rollout and operations through Wipro, managing projects, stakeholder timelines, escalations, risk mitigation, and continuous process improvement.

Previously at Vara Infotech and 3i Infotech, I coordinated network rollout delivery, monitored recurring network issues, reviewed router hardening parameters, and produced project reports for management.

My earlier work at TCS and on the Sify project included L3 support, workstation support, software compliance, SCCM packaging, server patching, network troubleshooting, root-cause analysis, and vendor coordination.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

Wipro Ltd

Oct 2019 - Present (6 years 11 months)

Managed ICICI Bank branch network rollout and operations, overseeing project planning, team coordination, and risk mitigation. Handled escalations and drove process automation for improved efficiency.

Project Management Network Operations Team Leadership Escalation Management Process Automation Risk Management

Team Leader

Vara Infotech

Aug 2016 - Oct 2019 (3 years 2 months)

Led ICICI Bank branch network rollout and operations, managing project execution, team task assignment, and network troubleshooting. Monitored network issues and implemented fixes for recurring problems.

Project Management Network Operations Team Leadership Troubleshooting Network Monitoring Escalation Management

Team Member

3i Infotech Ltd

Oct 2012 - Jul 2016 (3 years 9 months)

Supported ICICI Bank branch network rollout by preparing project plans, handling escalated cases, and publishing weekly and monthly reports to management.

Project Planning Escalation Management Reporting Documentation

Information System Technologist

Tata Consultancy Services

Dec 2010 - Oct 2012 (1 year 10 months)

Provided L3 support for Microsoft Live Meeting and technical support for workstations across multiple regions. Managed escalated problems, software compliance, and vendor relationships, and conducted overseas trainings.

Microsoft LiveMeeting Technical Support SLA Management Software Compliance SCCM Vendor Management Training

Assistant Engineer

3i Infotech Ltd

Sep 2008 - Feb 2010 (1 year 5 months)

Coordinated with vendors, managed escalated problems, and prepared weekly and monthly reports for ongoing branch and ATM projects. Supported hardware purchases and identified process improvements.

Vendor coordination Escalation Management Reporting Hardware Procurement Process Improvement

Technical Support Network Engineer

Prompt Personnel Pvt Ltd

Apr 2005 - Jun 2008 (3 years 2 months)

Managed last mile connectivity cases, configured and troubleshot access points and subscriber units, and performed root cause analysis to reduce downtimes. Supported implementation group and prepared documentation.

Network Troubleshooting Access Point Configuration Root Cause Analysis SLA Management Documentation