Sharon Nyambura
@sharonnyambura
Customer service professional with a passion for problem-solving.
KenyaWhat I'm looking for
My name is Sharon Nyambura, and I am a dedicated customer service professional with a strong background in mechanical engineering and sales. I have honed my skills through diverse experiences, including my recent role at Call Center International, where I assist customers by providing timely and professional support. My passion for technical ideas drives me to continuously improve my knowledge and skills, ensuring that I contribute positively to my organization.
Previously, I worked as a Customer Service Representative at Kilimall, where I coordinated shipments and resolved customer inquiries effectively. My ability to empathize with customers and provide clear solutions has consistently led to high satisfaction rates. I am committed to maintaining a calm and professional demeanor in all interactions, which has helped me exceed performance targets and build strong relationships with clients.
Experience
Work history, roles, and key accomplishments
Call Center Agent
Call Center International
Sep 2023 - Present (3 years)
As a Call Center Agent, I assist customers by answering incoming calls, providing information about products and services, troubleshooting issues, and handling complaints with empathy. I ensure accurate order processing and maintain a professional demeanor while meeting performance targets.
Customer Service Representative
Kilimall
Jan 2022 - Sep 2023 (1 year 8 months)
In my role as a Customer Service Representative at Kilimall, I coordinated shipments, handled customer inquiries about orders, and managed complaints. I worked closely with logistics teams to ensure timely deliveries and maintained customer accounts with updated information.
Education
Degrees, certifications, and relevant coursework
YUSUDI
Certificate, Sales and Marketing
2021 - 2021
Completed a certificate program focused on sales and marketing, gaining essential skills for promoting products and services effectively.
The Nyeri National Polytechnic
Diploma, Mechanical Engineering
2018 - 2021
Pursued a diploma in Mechanical Engineering with a focus on Production Option, acquiring technical skills in engineering principles and practices.
Bahati PCEA Girls High School
KCSE, Secondary Education
2013 - 2016
Grade: C
Completed the Kenya Certificate of Secondary Education (KCSE) with a grade of C, providing a strong foundation for further education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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