SMsharon maloba
@sharonmaloba
Customer service expert with strong organizational and communication skills.
KenyaWhat I'm looking for
I am an experienced customer service professional with a proven track record in delivering exceptional client support. My role as a Steward at Apollo Tours LTD has equipped me with the skills to manage travel itineraries effectively, ensuring that clients have smooth and enjoyable experiences. I pride myself on my ability to resolve issues quickly and enhance customer satisfaction through clear communication and problem-solving abilities.
In addition to my customer service expertise, I have a background in content creation and editing, having interned at GoodNews Broadcasting System. There, I contributed to engaging TV segments and online content, showcasing my creativity and attention to detail. My volunteer experience as an Assistant Designer at Tashal Graphics further honed my collaborative skills and ability to manage multiple projects while meeting deadlines.
Experience
Work history, roles, and key accomplishments
Steward
Apollo Tours LTD
Mar 2020 - Present (5 years 3 months)
Managed travel itineraries and ensured smooth client experiences. Delivered high-quality customer support, resolving issues and enhancing satisfaction. Coordinated communication between clients and vendors for seamless operations.
Content Creation and Editing Intern
GoodNews Broadcasting System
May 2019 - Aug 2019 (3 months)
Created and edited engaging content for TV segments and online platforms. Assisted in developing story ideas and scripts, contributing to on-air programming. Collaborated with production teams to ensure timely and accurate content delivery.
Assistant Designer
Tashal Graphics
Jan 2017 - Dec 2017 (11 months)
Designed and produced visual content for marketing materials and client projects. Collaborated with teams to develop creative concepts and execute graphic design solutions. Managed multiple design projects simultaneously, meeting deadlines and client specifications.
Education
Degrees, certifications, and relevant coursework
KUKCA University
Diploma, Journalism and Digital Media
2018 - 2019
Completed a Diploma in Journalism and Digital Media, focusing on the principles of journalism, digital content creation, and media ethics.
Availability
Location
KenyaAuthorized to work in
Job categories
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