# #
@0006314
I build resilient service operations and human-reviewed AI workflows for education and student services.
AustraliaWhat I'm looking for
I've led service operations, risk management and student experience improvements at TAFE NSW, including across campuses serving around 4,000 students and TAFE Digital's online learning environment.
As TAFE Services Manager, I reduced complaint severity by 15% and resolved 85% of non-complex matters within 14 days against a 30-day SLA. I also authored a 164-page operations manual for a proposed state-wide student conduct and safety risk-management pilot.
Now I design human-reviewed, privacy-aware AI workflows for service improvement, operational analysis, research and project scoping, grounded in 15+ years across public education, student services and contact centres.
Experience
Work history, roles, and key accomplishments
Independent AI Workflow & Service Improvement Projects
Self-employed
Mar 2026 - Present (7 months)
Designing structured, human-reviewed AI workflows for service improvement, operational analysis, research and project scoping. - Design AI-assisted workflows with human review and quality checks built into each stage. - Use generative AI to analyse complex information, identify recurring themes and produce documented outputs, validating results across multiple models. - Apply privacy-aware review
Managed services across two campuses serving around 4,000 students in one of Australia's most socio-economically disadvantaged urban areas[, within a region of 10,000+ students]
Led two middle-management site operations coordinators, overseeing customer service, site operations and community engagement.
Owned case management and escalation workflows end to end, reducing complaint volume by 5% a
Coordinated operational services for TAFE Digital[, TAFE NSW's online and digital learning area].
Worked daily with senior education officers and directors to coordinate training delivery, student services, facilities and shared services, without direct line authority.
Advised the General Manager and leadership team on customer experience, stakeholder relationships and corporate service perform
Substantive role, held concurrently with the TAFE Digital Services Specialist appointment from September 2022.
Coordinated peak demand of 7,000 enrolments per semester, supervising a customer service team in a contact-centre-style enrolment operation and aligning priorities with delivery teams and business partners.
Built a daily course-capacity tracker covering seven campuses in a region ser
Education
Degrees, certifications, and relevant coursework
Institute of Public Administration Australia
Diploma of Procurement and Contracting, Non-Professional General Legal Studies (Undergraduate)
Northern Sydney Institute of TAFE
Certificate IV in Project Management
Northern Sydney Institute of TAFE
Certificate IV in Training and Assessment
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
Interested in hiring #?
You can contact # and 90k+ other talented remote workers on Himalayas.
Message #Get matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
