Sharon Catapang

Led strategic sales and marketing initiatives across healthcare and non-life insurance portfolios. Managed and trained a nationwide network of licensed agents, optimizing tools and performance tracking.

Led a team of 15 customer care representatives, boosting customer satisfaction scores by 25% through training programs and quality protocols. Supervised a sales team generating over Php85M annually and provided guidance for upselling and client retention.

Oversaw daily office operations, managed calls, correspondence, and resource inventories. Facilitated HR onboarding processes and contract issuance for new hires.

Maintained and updated patient records, insurance, and billing information. Resolved billing discrepancies, communicated with insurance providers, and processed payments/refunds.

Processed work permits and regulatory trainings for foreign workers. Supported HR documentation for over 200 employees in compliance with MOM standards.

Streamlined onboarding and training for oil and gas crews. Processed ID cards, benefits, and background checks to support seamless hiring.

Handled billing communications and monitored DSO metrics. Processed over 300 client accounts and resolved invoice errors.

Maintained and audited physical/digital records for compliance. Streamlined document control processes and coordinated audit responses.

Assisted customers via calls, chat, and email while resolving account issues. Processed transactions and provided detailed product information.

Processed cash/check transactions, verified IDs, and reconciled end-of-day records. Promoted financial products and ensured fraud prevention compliance.

Opened new business accounts and managed financial record input. Maintained petty cash and responded to stakeholder inquiries.

Studied the fundamentals of computer science, including programming languages, data structures, and algorithms. Gained a strong foundation in software development and problem-solving.