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@sharoncatapang
Dynamic Sales Leader with over 11 years in healthcare.
I am a dynamic Sales Leader and Senior Customer Care Professional with over 11 years of experience in the Philippine Healthcare Sector. My career has been dedicated to driving revenue growth and mentoring high-performing teams. I excel in managing high-pressure customer interactions with empathy and professionalism, consistently transforming dissatisfied clients into loyal advocates through attentive listening and personalized service.
In my current role as Head of Sales and Marketing at Soleben Insurance Broker’s Inc., I lead strategic initiatives across healthcare and non-life insurance portfolios. I manage and train a nationwide network of licensed agents, ensuring compliance with insurance regulations while launching effective marketing campaigns that boost brand awareness and client acquisition. My previous experience as a Supervisor at Medicard Philippines allowed me to enhance customer satisfaction scores significantly and generate substantial annual revenue through effective team leadership and strategic planning.
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Work history, roles, and key accomplishments
Soleben Insurance Broker's Inc.
Jan 2025 - Present (10 months)
Led strategic sales and marketing initiatives across healthcare and non-life insurance portfolios. Managed and trained a nationwide network of licensed agents, optimizing tools and performance tracking.
Medicard Philippines
Aug 2016 - Aug 2024 (8 years)
Led a team of 15 customer care representatives, boosting customer satisfaction scores by 25% through training programs and quality protocols. Supervised a sales team generating over Php85M annually and provided guidance for upselling and client retention.
Abengoa
Jun 2015 - Jun 2016 (1 year)
Oversaw daily office operations, managed calls, correspondence, and resource inventories. Facilitated HR onboarding processes and contract issuance for new hires.
Mount Elizabeth Hospital
Feb 2015 - Jun 2015 (4 months)
Maintained and updated patient records, insurance, and billing information. Resolved billing discrepancies, communicated with insurance providers, and processed payments/refunds.
ED Zublin AG
Nov 2014 - Feb 2015 (3 months)
Processed work permits and regulatory trainings for foreign workers. Supported HR documentation for over 200 employees in compliance with MOM standards.
Offshore Engineering Resources Pte Ltd
Aug 2011 - Nov 2014 (3 years 3 months)
Streamlined onboarding and training for oil and gas crews. Processed ID cards, benefits, and background checks to support seamless hiring.
Healthway Medical Group Pte Ltd
Mar 2011 - Jul 2011 (4 months)
Handled billing communications and monitored DSO metrics. Processed over 300 client accounts and resolved invoice errors.
Union Bank of Switzerland
Oct 2010 - Feb 2011 (4 months)
Maintained and audited physical/digital records for compliance. Streamlined document control processes and coordinated audit responses.
Standard Chartered Bank
Jan 2010 - Oct 2010 (9 months)
Assisted customers via calls, chat, and email while resolving account issues. Processed transactions and provided detailed product information.
Equitable PCI Bank
Jun 2004 - Mar 2005 (9 months)
Processed cash/check transactions, verified IDs, and reconciled end-of-day records. Promoted financial products and ensured fraud prevention compliance.
Merchants Savings Bank
Nov 2000 - Feb 2004 (3 years 3 months)
Opened new business accounts and managed financial record input. Maintained petty cash and responded to stakeholder inquiries.
Degrees, certifications, and relevant coursework
Bachelor of Science, Computer Science
Studied the fundamentals of computer science, including programming languages, data structures, and algorithms. Gained a strong foundation in software development and problem-solving.
Software and tools used professionally
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