Desiree Zorah Quinio MBA, CFMP
@desireezorahquiniomb
Customer service and insurance leader with 14+ years in non-life insurance, driving client satisfaction and operations.
PhilippinesWhat I'm looking for
I am a customer service and insurance professional with over 14 years' experience in non-life insurance, specializing in client support, policy servicing, and issue resolution.
I have managed end-to-end customer interactions across walk-in, phone, email, and digital channels, handling policy issuance, quotations, endorsements, and service requests while ensuring compliance and accuracy.
As a branch manager and sales leader, I supported sales and service activities, coordinated with internal teams and partners, and delivered consistent support to customers, agents, and business partners.
I work independently in fast-paced environments, balancing multiple requests, maintaining detailed records, and focusing on service excellence, clear communication, and long-term client trust.
Experience
Work history, roles, and key accomplishments
Customer Service & Insurance Branch Manager
Philippines First Insurance Co Inc
Jan 2023 - Jan 2026 (3 years)
Provided end-to-end customer support for policy inquiries and operations service requests, handled policy issuance and quotations, and resolved client issues while maintaining compliance and service quality.
Sales Leader
OONA Insurance Philippines
Jan 2018 - Jan 2023 (5 years)
Delivered customer and agent support across phone, email, and in-person channels, processed quotations and policy issuance, and coordinated with internal teams to meet service and sales targets.
Sales Staff
MAPFRE Insular Insurance Corp
Jan 2012 - Jan 2018 (6 years)
Managed daily insurance transactions including quotations, policy issuance, and renewals, provided support to agents, dealers, and bank partners, and conducted client follow-ups to support retention.
Education
Degrees, certifications, and relevant coursework
Xavier University - Ateneo de Cagayan
Master of Business Administration, Business Administration
2015 - 2017
Master in Business Administration completed at Xavier University - Ateneo de Cagayan from 2015 to 2017.
Xavier University - Ateneo de Cagayan
Bachelor of Science, Business Management
2006 - 2010
Bachelor of Science in Business Management completed at Xavier University - Ateneo de Cagayan from 2006 to 2010.
Availability
Location
PhilippinesAuthorized to work in
Job categories
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