Open to opportunities

Sharon Atieno

@sharonatieno1

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Experienced Retail Operations Manager driving sales, inventory and team performance.

Kenya

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What I'm looking for

I seek a Retail Operations or Store Management role in a forward-thinking company offering remote/hybrid work, growth, and leadership responsibilities focused on improving sales, inventory efficiency and team performance.

I am an accomplished Retail Operations Manager with over 10 years' experience leading multi-location store operations, commercial planning, and P&L performance in FMCG and fashion retail. I have a proven track record delivering measurable results including 12% sales growth, reducing stock holding from KES 90M to KES 70M, and cutting stock loss by 5% while improving customer satisfaction.

I lead and develop large teams—up to 100 employees—through KPI setting, coaching, performance reviews, and staff development to boost productivity and retention. I coordinate virtual reporting and cross-functional collaboration to inform operational decisions across multiple locations and support remote/hybrid oversight.

I focus on inventory optimisation, loss prevention, supplier management and merchandising strategy to ensure product availability, pricing compliance and improved category performance. I am seeking to transfer these skills into a Retail Operations or Store Management role within a forward-thinking organisation offering remote or hybrid opportunities.

Experience

Work history, roles, and key accomplishments

Branch Operations Manager

Carrefour – Majid Al Futtaim Retail

May 2025 - Sep 2025 (4 months)

Managed multi-location retail operations and P&L, delivering 12% sales growth and improving reporting for remote/hybrid oversight across stores. Led a team of 67, improved forecasting accuracy to reduce stock loss by 5%, and implemented commercial initiatives to boost customer satisfaction.

P&L management Stock Control Forecasting Team Leadership Reporting Loss Prevention Merchandising Supplier Management

Branch Manager

Naivas Limited

Jan 2024 - Apr 2025 (1 year 3 months)

Directed daily branch operations for a high-volume store, reducing stock holding from KES 90M to KES 70M and improving customer satisfaction through SOP enforcement and workforce development. Strengthened staff capability across 100+ employees and optimised product mix to improve turnover.

SOP Development Performance Management KPI Tracking

Deputy Store Manager

LC Waikiki

Dec 2022 - Jan 2024 (1 year 1 month)

Implemented visual merchandising and service initiatives that increased sales by 10% and improved customer satisfaction by 20%. Trained and supervised 30+ staff, reducing complaints and raising employee performance through coaching.

Visual Merchandising Customer Service KPI Tracking Store Management Onboarding Sales Forecasting

Section Manager

LC Waikiki

Oct 2018 - Nov 2022 (4 years 1 month)

Oversaw section operations, improved customer service standards and operational efficiency, mentored new hires, and maintained store standards, contributing to promotion to Deputy Store Manager.

Team Leadership Store Operations Mentoring Visual Merchandising Inventory Control Customer Service Performance Monitoring

Assistant Finance & Admin Manager

Ujima Foundation

Aug 2015 - Jul 2018 (2 years 11 months)

Supported finance and administrative functions, contributing to financial controls and operational administration across the organisation.

Financial Reporting Administration Cash Flow Forecasting Audit Support Financial Control Data Analysis ERP Systems Microsoft Office

Section Supervisor

Nakumatt Holdings Ltd.

Jul 2012 - Mar 2015 (2 years 8 months)

Supervised store section operations, ensured stock availability and standards, and supported daily merchandising and customer service activities.

Stock Control Visual Merchandising Customer Service Team Supervision Loss Prevention

Education

Degrees, certifications, and relevant coursework

Kenya Methodist University

Bachelor of Business Administration, Business Administration

Pursuing a Bachelor of Business Administration with a project management option; coursework and activities support retail operations and management competencies.