wacuka muigai
@wacukamuigai
I lead retail operations, grow sales, and coach teams to deliver exceptional customer experiences.
KenyaWhat I'm looking for
At Petworld Kenya’s ABC Place Branch, I supervise daily store operations, including staff scheduling, inventory control, cash management, supplier coordination, and customer issue resolution.
I partner with the Branch Manager on sales strategies and have driven an 18% increase in monthly sales through merchandising and promotional campaigns. I also introduced customer feedback and inventory tracking improvements that raised satisfaction by 10% and reduced stock discrepancies by 80%.
Previously at Tuskys Supermarket, I led a team of 20 cashiers, managed reconciliation and reporting, trained new hires on POS systems, and kept checkout operations accurate, compliant, and customer-focused.
Experience
Work history, roles, and key accomplishments
Retail Supervisor
Petworld Kenya
Jan 2023 - Present (3 years 8 months)
Supervised daily store operations, including staff scheduling, inventory control, and cash management. Collaborated with the Branch Manager to design and execute sales strategies, consistently achieving monthly revenue benchmarks.
Education
Degrees, certifications, and relevant coursework
Kenya Airways Pride Centre
Certificate, Passenger Handling
2013 - 2013
Completed a Certificate in Passenger Handling at Kenya Airways Pride Centre in 2013.
LIIT College
Certificate, Information Technology
2012 - 2012
Completed a Certificate in Information Technology at LIIT College in 2012.
Availability
Location
KenyaAuthorized to work in
Job categories
Skills
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