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Sharnelle Lashley

@sharnellelashley

I manage disaster assistance intake, HR operations, payroll, records, and customer service across healthcare and federal programs.

United States

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What I'm looking for

I'm seeking career advancement and enhancement opportunities where I can apply my experience in HR, business operations, records, data analysis, customer service, and disaster assistance.

I supported disaster survivors at the Federal Emergency Management Agency by completing initial assistance registrations, conducting telephone interviews, explaining available programs, and providing preliminary casework status updates.

At Vitas Healthcare, I managed HR and business operations including payroll registers, employee accruals, financial reporting, vendor invoices, contracts, background investigations, onboarding paperwork, employment eligibility verification, and office staff supervision.

My background also includes patient records, medical supply coordination, customer service, document control, data entry, and Maryland notary duties. I bring experience working independently and collaboratively while quickly learning automated systems and adapting to change.

Experience

Work history, roles, and key accomplishments

Remote Emergency Management Specialist

Federal Emergency Management Agency

Apr 2023 - Jul 2023 (3 months)

Managed incoming and outgoing calls, conducted telephone interviews with disaster survivors, and provided program overviews and application assistance. Provided status updates for preliminary casework and determinations.

Call Center Customer Service Data Entry Disaster Relief Telephone Interviews Case Management

Local Hire Remote Customer Representative

Federal Emergency Management Agency

Nov 2022 - Apr 2023 (5 months)

Call Center Customer Service Data Entry Disaster Relief Telephone Interviews Case Management

HR/Business Manager

Vitas Healthcare

May 2017 - Jul 2021 (4 years 2 months)

Oversaw financial operations, payroll processing, and vendor relations. Managed personnel records, background investigations, and assisted with HR functions including hiring and interviews.

Payroll Financial Reporting Vendor Management Human Resources Background Checks Budgeting Staff Supervision

Patient Care Secretary

Vitas Innovative Hospice Care

Jul 2012 - May 2017 (4 years 10 months)

Facilitated communication among team members and external parties, prepared meeting agendas, and managed patient charts and medical supplies. Audited charts and trained new staff.

Medical Records Patient Care Coordination Data Entry Training Scheduling Audit

Receptionist

Vitas Innovative Hospice Care

Aug 2010 - Jul 2012 (1 year 11 months)

Greeted visitors, managed phone and mail communications, and maintained filing systems. Coordinated vendor maintenance and ensured a safe reception area.

Customer Service Frontdesk Phone Support Filing Vendor coordination

Medical Assistant (Intern)

Concentra Medical Center

Nov 2009 - Dec 2009 (1 month)

Conducted physicals, urinalysis, EKG testing, and venipuncture. Administered medications and first aid, and provided support to staff as needed.

Medical Assisting EKG Phlebotomy Patient Care Medication administration

Document Control Specialist

Columbia National Mortgage, Inc.

Jul 2002 - Jan 2004 (1 year 6 months)

Reviewed and updated loan files, maintained documents per microfiche requirements, and performed data entry. Responded to customer inquiries and performed notary duties.

Document Control Data Entry Loan Processing Customer Service Notary

Customer Service Dispatcher

Sears Logistics Services

Nov 1999 - Feb 2002 (2 years 3 months)

Organized and coordinated delivery requests via phone and radio, facilitated communication between teams and customers, and resolved customer issues. Tracked orders and provided logistical support.

Dispatch Customer Service Communication Skills Multitasking Logistics