At Hearzap (Hearing Solutions Private Limited), I handle inbound customer calls and help people find suitable hearing care products and services. I also support purchase-related questions and sales conversations.
I manage appointment scheduling, order tracking, after-sales support, and follow-ups. I update customer records in CRM systems and resolve queries or complaints, escalating complex cases when needed.
At Fast Link Infotech Pvt. Ltd., I contacted U.S.-based businesses to verify and update directory information. I checked listing details, resolved data discrepancies, and maintained accurate records while following confidentiality and compliance procedures.
As a freelance customer service and data support provider, I served small businesses and outsourced projects through phone, email, and chat. Earlier, at Intelent Global Services Pvt. Ltd., I handled inbound calls and live chat, resolved customer concerns, and shared product and service information.
