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Sharlotte Prince

@sharlotteprince

I deliver empathetic customer support, emergency dispatching, and high-volume client communication across remote and veterinary operations.

United States

Message

What I'm looking for

I'm seeking a client-focused role where I can use empathetic communication, remote support, scheduling, dispatching, and operational coordination to improve customer experiences and keep teams running smoothly.

I've supported clients and operations at Express Employment, Covetrus, and veterinary clinics through high-volume calls, emergency triage, scheduling, dispatching, and detailed CRM and service-record documentation. I handle sensitive conversations with empathy, de-escalate urgent situations, and keep clients and mobile teams informed in real time.

Over more than 20 years, I've also managed veterinary staff, schedules, hiring, inventory, purchasing budgets, and client education while providing hands-on patient care. I bring calm, organized coordination to fast-paced environments where clear communication and reliable follow-through matter.

Experience

Work history, roles, and key accomplishments

Current

Guest Services Associate

Current

Doggett Ford Park

Oct 2024 - Present (2 years)

Directed attendees to seating, restrooms, concessions, and accessibility services, fostering a welcoming atmosphere. Scanned and verified digital and physical tickets, maintained order in high-volume entryways, and resolved guest inquiries and seating disputes.

Ticket Scanning Customer Service Conflict Resolution Safety Compliance