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Sharlon Muthumbi

@sharlonmuthumbi1

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I’m a Customer Support who drives sales and customer satisfaction through CRM-led, detail-first planning.

Kenya

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What I'm looking for

I’m looking for a remote or on-site role where I can combine travel consulting and customer service—using CRM, proactive issue resolution, and sales-focused planning to exceed targets and deliver consistently high client satisfaction.

I’m a results-driven Sales & Customer Service professional with over 5 years of experience in telesales travel consulting and customer operations. I exceed sales targets by using consultative selling, managing high volumes of client interactions, and delivering excellent customer experiences in both remote and on-site environments.

In my recent roles, I’ve processed 400+ international travel bookings, supported 50+ weekly client interactions, and coordinated with airlines, hotels, and travel agencies to secure cost-effective travel packages. I also strengthened data reliability through 300+ AI annotation tasks and quality audits, while training new taskers on standards and workflows—bringing accuracy, accountability, and clear communication to every engagement.

Experience

Work history, roles, and key accomplishments

Current

AI Data Annotator & Auditor

Current

I Merit Scholars / Data Vale

Sep 2025 - Present (9 months)

Completed 300+ AI annotation tasks remotely with high data accuracy while meeting strict project deadlines. Performed quality assurance audits to correct annotation inconsistencies and trained new taskers on annotation standards.

AI Data Annotation Quality Assurance Auditing Remote Collaboration Attention To Detail

Current

AI Data Annotator & QA

Current

I Merit Scholars / Data Vale

Sep 2025 - Present (9 months)

Completed 300+ AI annotation tasks with high accuracy while meeting strict deadlines in a fully remote environment. Performed QA audits to identify annotation inconsistencies and trained new taskers on standards and workflows.

AI Data Annotation Quality Assurance Auditing Communication

Travel Consultant

ASAP Tickets

May 2024 - Jul 2025 (1 year 2 months)

Processed 400+ international travel bookings and managed 50+ weekly client interactions, delivering consistently high satisfaction. Coordinated with airlines, hotels, and travel agencies to secure travel packages within budgets and promptly resolved booking issues.

Client Relationship Management Travel Insurance Advising Booking Issue Resolution

Telesales Representative

Med Prime International

Jan 2023 - Apr 2024 (1 year 3 months)

Exceeded monthly sales targets using consultative telesales techniques and advanced product knowledge. Converted cold leads into paying customers through tailored outreach, objection handling, and high-volume outbound call campaigns.

Telesales Lead Generation Objection Handling Outbound Calling CRM Systems Pipeline Management Customer Relationship Management

Customer Service Representative

JTL (Jamii Telecommunications Ltd)

Jan 2021 - Dec 2022 (1 year 11 months)

Handled high-volume inbound customer queries across phone, email, and live chat while meeting SLA response time benchmarks. Resolved service escalations, maintained detailed CRM records, and supported upsell/cross-sell by recommending suitable products and services.

SLA Management Complaint Handling Customer Escalation Management Customer Onboarding