Open to opportunities

George Murage

@georgemurage

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Customer experience professional optimizing travel support, CRM workflows, and customer satisfaction.

Kenya

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What I'm looking for

I seek a full-time remote role supporting U.S. customers where I can apply CRM expertise, improve workflows, and drive high CSAT in a collaborative, growth-focused team.

I am an empathetic, tech-savvy Customer Experience and Travel Professional with 3+ years supporting U.S.-based clients for a major airline, delivering consistently high satisfaction in fast-paced remote environments.

I transform disruptions into loyalty wins by using CRM systems such as Salesforce, Sabre, and Zendesk to resolve 80+ daily cases, reduce handling times by 25%, and maintain a 95% CSAT score. I also contribute to team efficiency by authoring reference guides that cut lookup time by 30%.

I bring cross-cultural communication, escalation management, and data-focused process optimization to customer-facing roles, and I am available for full-time remote U.S. shifts while continuing professional development in customer success and remote operations.

Experience

Work history, roles, and key accomplishments

Current

Data Annotator

Current

TELUS International

Jan 2022 - Present (3 years 9 months)

Labeled and evaluated multilingual datasets for AI model training, maintaining annotation precision rates above 98% to support machine learning accuracy.

Data Annotation Quality Assurance Attention To Detail AI Training

Current

Freelance Marketer

Current

SafetyWing

Jan 2021 - Present (4 years 9 months)

Promoted travel insurance products through targeted online campaigns and community engagement, increasing sign-ups via referral initiatives.

Digital Marketing Community Engagement Content Promotion Analytics

Travel Professional

American Airlines

Apr 2022 - Oct 2025 (3 years 6 months)

Provided remote support to U.S. customers handling flight disruptions, rerouting and rebookings via Sabre, achieving a 95% CSAT and reducing case handling time by 25% through CRM optimizations.