Open to opportunities

Edith Robert

@edithrobert

Message

I support customers, evaluate AI data, and coordinate travel plans with accuracy and care.

Kenya

Message

What I'm looking for

I'm looking for a role where I can support customers, contribute to accurate AI data projects, or coordinate travel plans in a collaborative remote environment.

At Speedaf Logistics Company, I support customers by phone, email, and chat, resolve inquiries and complaints, maintain accurate records, and help improve service delivery.

I’ve also contributed to freelance AI data annotation and evaluation projects, reviewing AI-generated responses and labeling data to improve model performance. Through Dreamport training, I developed travel planning, flight reservation, itinerary, ticketing, and travel consultation skills.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Speedaf Logistics Company

Sep 2022 - Present (4 years 1 month)

Assisted customers via phone, email, and chat while maintaining high service standards. Resolved inquiries and complaints efficiently, and maintained accurate customer records.

Customer Service Email Support Live Chat CRM Systems problem resolution Documentation

Independent Travel Manager (Training)

Dreamport

May 2026 - Jun 2026 (1 month)

Trained in travel booking processes and customer travel consultation. Assisted with itinerary planning and learned airline fare rules, ticketing procedures, and reservation management.

Travel Planning Flight Reservation Itinerary Management Ticketing Reservation Management

Freelance AI Data Annotation & Evaluation

Freelance

Jan 2026 - Jun 2026 (5 months)

Participated in AI training projects involving data annotation, evaluation, and quality review. Assessed AI-generated responses for accuracy and relevance, and labeled data to improve model performance.

Data Annotation AI Training Quality Assurance Data Labeling Evaluation

Education

Degrees, certifications, and relevant coursework

Dreamport

Independent Travel Manager Training, Travel Management

2026 - 2026

Completed training as an Independent Travel Manager, covering travel booking processes, customer travel consultation, itinerary planning, airline fare rules, ticketing procedures, and reservation management.

Taita Taveta University

Bachelor's degree, Purchasing and Supplies Management

2017 - 2022

Pursued a Bachelor's degree in Purchasing and Supplies Management, covering procurement, supply chain management, inventory control, logistics, contract management, supplier relations, business communication, and data analysis.