Jecinter Maria
@jecintermaria
Results-driven sales professional with 8+ years in client-facing roles. Skilled in high-volume communication and needs assessment.
What I'm looking for
I am a seasoned Sales and Customer Service professional with over eight years of experience working in fast-paced, client-focused roles across the travel, technology, and administrative sectors. My career has been defined by a passion for understanding customer needs and delivering solutions that build trust and drive loyalty.
At Mantra Booking Agencies, I served as a Luxury Travel Specialist, where I managed over 100 high-net-worth clients. In this role, I honed my ability to engage customers through active listening, assess their unique needs, and recommend tailored solutions. I consistently received positive feedback for my responsiveness and ability to resolve complex booking conflicts, which resulted in repeat business and strong client relationships.
More recently, at Samasource Kenya Ltd, I operated in a fully remote, global environment where I collaborated with cross-functional teams to maintain strict quality standards. This experience strengthened my ability to work autonomously, manage high-volume tasks with accuracy, and adapt quickly to new tools and workflows—skills that are essential for success in remote sales roles.
I am particularly drawn to the health and wellness industry and the opportunity to contribute to a mission-driven organization like IMPACT BRANDS. I thrive in environments that value open communication, adaptability, and high energy. Outside of work, I enjoy strategic planning games that sharpen my analytical thinking and exploring ways to leverage technology to improve operational efficiency.
I am fully equipped for remote work with reliable high-speed internet and a dedicated home office, and I am eager to bring my sales expertise, customer-first mindset, and collaborative spirit to a team dedicated to impacting lives globally.
Experience
Work history, roles, and key accomplishments
Associate
Samasource Kenya Ltd
May 2021 - Dec 2025 (4 years 7 months)
Verified data accuracy against service level agreements, reviewing complex datasets to identify and correct errors while supporting customer inquiries with accurate information. Worked autonomously in a fully remote environment while maintaining compliance with operational guidelines and updating CRM records using call scripts and protocols.
Luxury Travel Specialist
Mantra Booking Agencies
Sep 2014 - Mar 2020 (5 years 6 months)
Engaged high-net-worth clients to understand travel goals, preferences, and constraints, then recommended tailored itineraries using active listening and clear communication to close bookings. Coordinated with premium vendors to resolve booking conflicts, driving repeat business and referrals, while maintaining detailed client records and tracking credits and payments.
Client Liaison Administrator
Lowen Guard And Patrol Company
Dec 2012 - Dec 2013 (1 year)
Served as the first point of contact for client inquiries and administrative emergencies, handling complaints and resolving issues with professionalism under pressure. Managed sensitive client and employee records with discretion, supporting privacy standards while responding to needs promptly.
Education
Degrees, certifications, and relevant coursework
University of the People
Bachelor of Business Administration, Business Administration
2023 -
Remote Bachelor of Business Administration at the University of the People (Sep 2023–present).
Kenya Methodist University
Diploma in Business Administration, Business Administration
2009 - 2010
Diploma in Business Administration at Kenya Methodist University in Nairobi from 2009 to 2010.
Optimal Institute of Professional Studies
Certificate in Computer Applications, Computer Applications
2008 -
Grade: Distinction
Certificate in Computer Applications from Optimal Institute of Professional Studies in Nairobi in 2008.
Nangina Girls High School
Kenya Certificate of Secondary Education, Secondary Education
2007 -
Kenya Certificate of Secondary Education at Nangina Girls High School in 2007.
Availability
Location
Authorized to work in
Social media
Job categories
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