VBVictoria Banks
@victoriabanks
Aspiring Counseling Psychologist with a strong commitment to helping others.
United StatesWhat I'm looking for
I am a recent graduate with a Bachelor of Arts in Psychology from The University of North Texas, where I also minored in Marketing. My academic journey has equipped me with a solid foundation in psychological principles, and I am passionate about pursuing a career as a Counseling Psychologist. I believe in the power of empathy and critical thinking to empower individuals to overcome their challenges.
Throughout my professional experiences, I have developed a strong work ethic and leadership skills. I have managed teams in virtual environments, created training materials, and successfully de-escalated challenging situations with clients. My commitment to mentoring others is evident in my volunteer work, where I help children discover the joy of reading and support my colleagues in achieving their goals.
As I move forward in my career, I am eager to apply my skills in a role that allows me to make a meaningful impact on individuals' lives. I am dedicated to continuous learning and growth, and I look forward to contributing to a team that shares my values of compassion and excellence.
Experience
Work history, roles, and key accomplishments
Team Lead - MyChart
Computer Task Group
Dec 2023 - Present (1 year 6 months)
Led a team of customer support agents in a virtual environment, fostering leadership skills and agent development. Managed team performance, conducted monthly 1:1 meetings, and performed QA for calls.
Customer Support - MyChart
Computer Task Group
Mar 2021 - Jan 2022 (10 months)
Provided customer support for MyChart, assisting patients with technical issues and navigating the platform. De-escalated calls with upset patients and resolved their concerns.
CX Associate
AnywhereWorks
Nov 2020 - Feb 2021 (3 months)
Assisted customers with inquiries and provided support for various services. Maintained high levels of customer satisfaction.
Technical Advisor
Kelly Connect Services
Feb 2020 - Oct 2020 (8 months)
Provided technical support to customers, resolving issues and guiding them through troubleshooting steps. Documented customer interactions and solutions.
Data Entry
Integrated Alliance
Dec 2018 - Nov 2019 (11 months)
Accurately entered and managed data in various systems. Ensured data integrity and confidentiality.
Maintenance Team
LA Fitness
Aug 2018 - Oct 2018 (2 months)
Performed routine maintenance tasks to ensure the cleanliness and functionality of the gym. Assisted with equipment upkeep and facility organization.
Sales Representative
Vivint Smart Home
Feb 2018 - Jul 2018 (5 months)
Engaged with potential customers to promote smart home solutions. Achieved sales targets by effectively communicating product benefits.
Sales Associate
Old Navy
Jun 2017 - Aug 2017 (2 months)
Assisted customers with their shopping needs and maintained a tidy sales floor. Processed transactions accurately and efficiently.
Event Planning Member
Texas South East Second Ecclesiastical Jurisdiction C.O.G.I.
Jun 2014 - Aug 2019 (5 years 2 months)
Contributed to the planning and execution of annual convocation events. Coordinated logistics and supported attendees.
Education
Degrees, certifications, and relevant coursework
University of North Texas
Bachelor of Arts, Psychology
Graduated with a Bachelor of Arts in Psychology and a minor in Marketing. The program provided a strong foundation in psychological principles and consumer behavior.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Victoria?
You can contact Victoria and 90k+ other talented remote workers on Himalayas.
Message VictoriaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
