Open to opportunities

Christina Allen

@christinaallen

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Pharmacy Service Representative with a passion for psychology research.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my psychology background in a research setting while contributing to mental health initiatives.

I am a dedicated Pharmacy Service Representative with a strong academic background in psychology, complemented by minors in Business Administration and Mental Health Services. My experience at CVS Specialty has honed my ability to manage high volumes of customer interactions effectively, ensuring that each client receives the support they need. I have a proven track record of resolving customer issues and maintaining meticulous records, which has been instrumental in streamlining office operations.

In addition to my role at CVS, I have gained valuable experience as a Mental Health Assistant at Hermitage Hall, where I monitored patient behavior and engaged them in therapeutic activities. My academic journey at Middle Tennessee State University has equipped me with over 100 hours of research experience, focusing on ethical practices in psychology. I am passionate about pursuing a research-oriented career and aspire to establish a private practice in clinical psychology.

Experience

Work history, roles, and key accomplishments

Current

Early- Mid Collector/ SME

Current

Honda Financial Services

Jul 2023 - Present (2 years)

Contacted customers to collect overdue payments, negotiate payments, and accurately notate payment arrangements. Effectively updated and maintained customer accounts and delinquency records.

Customer Service Negotiation Data Entry Account Management Training Process Improvement

Pharmacy Service Representative

CVS Specialty Pharmacy

Sep 2021 - Present (3 years 10 months)

Managed a high volume of inbound and outbound customer calls, responding to requests, performing data entry, and maintaining records. Researched and resolved customer issues efficiently.

Customer Service Data Entry

Mental Health Assistant

Hermitage Hall

Jul 2020 - Present (5 years)

Monitored patient behavior and progress, engaging patients in social and recreational activities. Provided appropriate therapeutic coping skills to support patient well-being.

Recreational Therapy Therapeutic Skills

Office Assistant

Park Medical Management

May 2014 - Present (11 years 2 months)

Performed clerical and office administration duties, organizing paperwork such as charts and reports for office and patient needs. Managed mail and prepared charts for nurses and doctors.

Clerical Office Management Patient Charting

Education

Degrees, certifications, and relevant coursework

Middle Tennessee State University

B.S. in Psychology, Psychology

Activities and societies: Member of Alpha Kappa Alpha Sorority, Incorporated, National Pan-Hellenic Council, Black Student Union, Fraternity and Sorority Life, Finish Line Scholarship, Child of Disabled Veteran

Completed a Bachelor of Science in Psychology with a double minor in Business Administration and Mental Health Services. Acquired over 100 hours and 42 upper division hours focusing on psychology, conducting ethical and rigorous research.