Nadim Gobran

Monitor, log, and escalate clinical and behavioral client data to support risk management and care-team decision-making in a residential treatment environment while ensuring HIPAA compliance and adherence to SOPs.

Coordinated cross-platform scheduling and triage for 100+ graduate students, translated policy into action items, and proactively managed task tracking across email, phone, and internal systems.

Delivered tailored support to 150+ guests weekly, coordinated requests across departments, and resolved service bottlenecks to improve guest satisfaction and operational efficiency.

Supported crisis team operations with client intakes, case record maintenance, and incident response, optimizing documentation to reduce reporting delays and improve clinical handoffs.

Managed high-volume front desk operations, prioritized guest needs, resolved escalations independently, and maintained records to ensure service consistency and smooth team handoffs.

Designed and managed youth program logistics including registrations and calendars, collaborated with leadership and frontline staff, and used attendance and feedback data to improve offerings.

Executed service and POS workflows in a high-volume environment, supported peak-shift operations, and contributed to faster table turnover and improved guest satisfaction.

Led a front-end team of 10+ staff overseeing scheduling, training, and checkout quality control; implemented guest recovery and conflict-resolution training to boost transaction efficiency.

Reviewed, corrected, and submitted mortgage documents for compliance and coordinated with internal teams to ensure timely delivery and document accuracy.

Enrolled in the Master of Arts in Clinical Psychology program with an emphasis in Marriage and Family Therapy in an evening format; expected graduation June 2027.

Completed Bachelor of Arts in Psychology, conferred June 2024.