Sharleen Kabura
@sharleenkabura
Customer Service Agent focused on resolving issues and ensuring customer satisfaction.
What I'm looking for
I’m a customer-focused, results-driven Customer Service Agent with over 3 years of experience handling client inquiries, resolving complaints, and delivering excellent service. I’m known for clear communication, strong problem-solving, and keeping customer satisfaction at the center of every interaction.
In CCI Kenya (Nairobi, 2022–2023), I handled high-volume inbound and outbound calls, efficiently resolved customer complaints, and maintained accurate customer records by updating databases. I also collaborated with my team to meet performance targets while consistently supporting clients across diverse needs.
Before and alongside customer service, I built hospitality experience as a Housekeeper at Alan Xafira Deluxe Resort & Spa and Holiday Inn Kadikoy (2024–2025). I maintained cleanliness and organization, responded promptly to guest requests, ensured comfort through attention to detail, and communicated effectively with guests and staff to uphold hospitality standards.
Experience
Work history, roles, and key accomplishments
Housekeeper
Alan Xafira Deluxe Resort & Spa
Jan 2024 - Jan 2025 (1 year)
Maintained cleanliness and organization of guest rooms and public areas, responding promptly to guest requests to ensure satisfaction. Worked with a team to meet hospitality standards in a resort environment.
Customer Service Agent
CCI Kenya
Jan 2022 - Jan 2023 (1 year)
Handled high-volume inbound and outbound customer calls, resolving complaints to improve customer satisfaction. Maintained accurate customer records and updated databases while collaborating with the team to meet performance targets.
Housekeeper
Holiday Inn Kadikoy
Jan 2025 - Present (1 year 5 months)
Delivered high-quality housekeeping services in a fast-paced hotel environment, ensuring guest comfort through attention to detail. Communicated effectively with guests and staff to support daily operations.
Education
Degrees, certifications, and relevant coursework
The Komarock School
Certificate in Secondary Education, Secondary Education
2019 - 2022
Earned a Certificate in Secondary Education from The Komarock School between 2019 and 2022.
Makutano AIC Primary School
Certificate of Primary Education, Primary Education
2010 - 2018
Earned a Certificate of Primary Education from Makutano AIC Primary School between 2010 and 2018.
Availability
Location
Authorized to work in
Job categories
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