Open to opportunities

Sharleen Kabura

@sharleenkabura

Message

Customer Service Agent focused on resolving issues and ensuring customer satisfaction.

Kenya

Message

What I'm looking for

I’m looking for a customer service role where I can use my call handling, complaint resolution, and CRM skills to deliver consistent customer satisfaction and grow with a results-driven team.

I’m a customer-focused, results-driven Customer Service Agent with over 3 years of experience handling client inquiries, resolving complaints, and delivering excellent service. I’m known for clear communication, strong problem-solving, and keeping customer satisfaction at the center of every interaction.

In CCI Kenya (Nairobi, 2022–2023), I handled high-volume inbound and outbound calls, efficiently resolved customer complaints, and maintained accurate customer records by updating databases. I also collaborated with my team to meet performance targets while consistently supporting clients across diverse needs.

Before and alongside customer service, I built hospitality experience as a Housekeeper at Alan Xafira Deluxe Resort & Spa and Holiday Inn Kadikoy (2024–2025). I maintained cleanliness and organization, responded promptly to guest requests, ensured comfort through attention to detail, and communicated effectively with guests and staff to uphold hospitality standards.

Experience

Work history, roles, and key accomplishments

Housekeeper

Alan Xafira Deluxe Resort & Spa

Jan 2024 - Jan 2025 (1 year)

Maintained cleanliness and organization of guest rooms and public areas, responding promptly to guest requests to ensure satisfaction. Worked with a team to meet hospitality standards in a resort environment.

Housekeeping Attention To Detail Teamwork Time Management

Customer Service Agent

CCI Kenya

Jan 2022 - Jan 2023 (1 year)

Handled high-volume inbound and outbound customer calls, resolving complaints to improve customer satisfaction. Maintained accurate customer records and updated databases while collaborating with the team to meet performance targets.

Customer Relationship Management (CRM)Communication Skills Multitasking Team Collaboration Customer Satisfaction

Housekeeper

Holiday Inn Kadikoy

Jan 2025 - Present (1 year 5 months)

Delivered high-quality housekeeping services in a fast-paced hotel environment, ensuring guest comfort through attention to detail. Communicated effectively with guests and staff to support daily operations.

Housekeeping Attention To Detail Fast Paced Communication Team Coordination Time Management