Sharlas Mohamed Rifdhy

Managed incoming reservation inquiries via phone, email, and online channels, providing information on room availability and rates. Monitored hotel inventory and coordinated special guest requests with the front desk.

Handled customer complaints and provided appropriate solutions and alternatives within time limits. Supervised the customer service process and managed inbound and outbound calls.

Processed and received payments, issued receipts, and operated cash registers and POS equipment efficiently. Established daily cash reports and resolved customer issues.

Obtained a certificate in Hospitality and Tourism Management, focusing on key principles and practices within the industry. Developed an understanding of hospitality operations and tourism services.

Successfully completed the GCE Ordinary Level examination in the English Medium. Acquired foundational knowledge across various subjects.

Activities and societies: Studied Information Technology Concepts, Enhancing Productivity with MS Office, Computer Hardware, Network Technology, Internet, Email & Web Design, Graphics and Multimedia, Software Engineering, Programming with Python, Databases with SQL, Programming with C#.

Completed a Diploma in Information Technology, gaining skills in IT concepts, hardware, networking, and programming. Developed proficiency in various software applications and web design.

Completed a Diploma in Spoken English, enhancing communication skills and fluency. Focused on practical application of the English language.

Completed a Diploma in Microsoft Office, gaining proficiency in various MS Office applications. Developed skills in productivity tools essential for professional environments.

Completed a Diploma in Graphic Designing, acquiring skills in visual communication and design software. Focused on creating compelling graphic content.