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Shariqua Shireen

@shariquashireen

Senior Customer Representative at ADP supporting U.S. benefits, after managing over $50 million in account closures at Synchrony.

India

Message

At ADP Private Limited, I support U.S.-based employees with employer-sponsored medical, dental, and vision benefits. I help with enrollment, eligibility, dependent verification, and qualifying life events while following confidentiality and compliance procedures.

At Synchrony Financial, I managed service delivery for more than $50 million in closed account value and monitored SLAs and KPIs. Earlier, as a Payment Solutions Representative, I resolved payment inquiries, maintained CRM records, and supported teams with real-time guidance.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Representative – Benefits Support (NAS)

Current

ADP Private Limited

Jul 2025 - Present (1 year 4 months)

Deliver comprehensive benefits support to US-based employees, addressing inquiries related to employer-sponsored Medical, Dental, and Vision plans. Assist with enrollments, eligibility, dependent verification, and qualifying life events while ensuring accuracy and compliance.

Benefits Administration Customer Service Compliance Communication Skills Problem Solving Medical Dental Vision Pre Tax Benefits Enterprise Accounts

Account Manager – Service Delivery Solutions

Synchrony Financial

Nov 2024 - Jul 2025 (8 months)

Managed end-to-end service delivery for 1,000+ account closures totaling over $50 million in closed account value. Streamlined account lifecycle processes, improved resolution efficiency, and reduced turnaround time while ensuring regulatory adherence.

Account Management Service Delivery SLA Management KPI Monitoring Risk Mitigation Process Improvement Data Analysis Customer Satisfaction

Payment Solutions Representative

Synchrony Financial

Sep 2023 - Nov 2024 (1 year 2 months)

Resolved complex payment-related inquiries, ensuring accurate and timely transaction processing while adhering to regulatory and company compliance standards. Recognized as a Top Performer with 10005+ star customer surveys and acted as a floorwalker for 2+ teams.