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Jeetinder Kapoor

@jeetinderkapoor

Customer Success and Service Delivery leader at Safeguard Global, leading a global team supporting payroll payment configuration and bank file solutions.

India

Message

At Safeguard Global, I lead a global team of 8–10 Business Analysts supporting payroll payment configuration and bank file solutions. I work with Operations, Implementation, and Regional Leadership to address client issues, maintain audit readiness, and improve service delivery.

Previously at Safeguard Global, I managed 7–8 enterprise clients representing $1M+ ARR and supported workforces exceeding 10,000 employees. I also led payroll operations teams across APAC and EMEA, governing delivery of more than 100 payrolls and supporting transitions into operational delivery.

Experience

Work history, roles, and key accomplishments

Current

Professional Services Interface Consultant Lead

Current

Safeguard Global

Jan 2025 - Present (1 year 10 months)

Lead a global team of 8–10 Business Analysts supporting payroll payment configuration and bank file solutions. Drive operational excellence through coaching, workforce planning, quality governance, and process standardization.

Payroll Operations Team Leadership Process Improvement Stakeholder Management Governance Escalation Management SLA Management KPI Management Compliance Audit Readiness

Senior Associate, Partner Management

HSP Group

Mar 2024 - Sep 2024 (6 months)

Managed strategic relationships with global service partners and monitored contractual service delivery. Conducted business reviews, resolved escalations, and implemented performance improvement plans.

Partnership Management Vendor Management Business Reviews Escalation Management Performance Improvement Stakeholder Management

Global Service Delivery Manager

Safeguard Global

Jul 2020 - Mar 2024 (3 years 8 months)

Managed a portfolio of 7–8 enterprise clients representing $1M+ ARR and global workforces exceeding 10,000 employees. Served as executive point of contact for governance reviews, escalations, renewals, and strategic service discussions.

Customer Success Service Delivery Enterprise Account Management Governance Reviews Escalation Management Renewals NPS KPI Management Stakeholder Management SLA Management

Payroll Operations Team Lead

Safeguard Global

Apr 2017 - Jun 2020 (3 years 2 months)

Led a team of 10–12 payroll professionals supporting more than 100 payrolls across APAC and EMEA. Built a cross-trained operating model that improved continuity, scalability, and team effectiveness.

Payroll Operations Team Leadership Workforce Planning Governance and Reporting Performance Management SLA Delivery Process Improvement

Payroll Specialist and Sr Payroll Specialist

Safeguard Global

Oct 2014 - Mar 2017 (2 years 5 months)

Managed payroll operations across multiple EMEA and APAC countries through in-country payroll partners. Supported payroll transitions, quality reviews, reporting, and training of new team members.

Payroll Operations Global Payroll Quality Reviews Reporting Training Teamwork

Analyst

Xerox

Nov 2011 - Aug 2014 (2 years 9 months)

Managed payroll and health & welfare administration activities for global clients. Participated in transitions, reporting improvements, and process optimization initiatives.

Payroll Administration Health And Welfare Administration Reporting Process Optimization Transitions