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Apoorva Gaur

@apoorvagaur

Solution Delivery Analyst at Alight Solutions improving U.S. healthcare benefits workflows, including reducing post-deployment defects by 35%.

India

Message

At Alight Solutions, I manage delivery of U.S. healthcare benefits administration processes, maintaining 99.2% SLA compliance and quality audit scores. I coordinate client escalations and cross-functional teams, helping reduce issue turnaround time by 30%.

I also test system changes and support production releases, contributing to a 35% decrease in post-deployment defects. Earlier, I developed Tableau reports and Advanced Excel analytics at Alight Solutions, and built an Excel VBA mailbox-reporting automation process that reduced manual effort by 85%.

Experience

Work history, roles, and key accomplishments

Current

Solution Delivery Analyst

Current

Alight Solutions

Jul 2024 - Present (2 years 3 months)

Managed end-to-end delivery of U.S. healthcare benefits administration processes, maintaining 99.2% SLA compliance and reducing issue turnaround time by 30%. Executed system testing and validated change requests, contributing to a 35% decrease in post-deployment defects.

ServiceNow Jira Excel SLA Management HSA HRA FSA HIPAA UAT Root Cause Analysis Process Optimization

Benefits Operations Administrator

Alight Solutions

Jul 2015 - Jul 2024 (9 years)

Directed day-to-day U.S. healthcare operations for employer-sponsored benefit plans, maintaining 98% SLA adherence and 99% transaction accuracy. Enforced HIPAA regulations and IRS guidelines, achieving 100% audit compliance.

HSA HRA FSA DCFSA HIPAA Jira Tableau Excel Root Cause Analysis SLA Management Annual Enrollment

Process Associate

Genpact

Aug 2013 - Dec 2014 (1 year 4 months)

Administered the auto-renewal process for healthcare insurance policies, achieving 99% renewal processing accuracy. Resolved customer escalations and implemented process improvements, reducing repeat cases.

Excel Pivot Tables V Lookups Data Validation Customer Service Process Improvement Documentation