SHARINA LOPEZ-ZUÑIGA
@sharinalopezzuiga
Experienced executive assistant with strong customer service skills.
What I'm looking for
I am an experienced executive assistant with a strong background in hospitality management and customer service. Over the past several years, I have honed my skills in managing executive schedules, providing administrative support, and facilitating effective communication within organizations. My role at T-AMO Fish Dealer has allowed me to support aquaculture initiatives while ensuring smooth operations through meticulous planning and organization.
My previous experience as a customer service representative in the UAE has equipped me with exceptional interpersonal skills, enabling me to handle customer inquiries and complaints with professionalism and empathy. I thrive in fast-paced environments and am dedicated to enhancing the customer experience through effective problem-solving and rapport building. I am passionate about contributing to team success and supporting leadership in achieving organizational goals.
Experience
Work history, roles, and key accomplishments
Executive Assistant
T-Amo Fish Dealer
Sep 2017 - Present (7 years 9 months)
Managed the Manager’s calendar, travel, and communications, supporting meetings and reports on aquaculture initiatives. Provided administrative support to executives, handling logistics, financial documents, and compliance paperwork. Oversaw executive scheduling, procurement updates, and stakeholder communications, supporting operational reporting.
Customer Service Representative
Alwahda Mall
Feb 2014 - Aug 2027 (13 years 6 months)
Assisted shoppers with inquiries, directions, and store information to ensure a pleasant mall experience. Handled customer complaints and feedback professionally, escalating issues when necessary. Managed lost and found services, announcements, and emergency support for mall visitors.
Cashier
Emke Group of Companies
Apr 2012 - Jan 2014 (1 year 9 months)
Handled customer transactions efficiently using POS systems, ensuring accuracy in billing and change. Maintained a clean and organized checkout area while delivering friendly customer service. Processed returns, exchanges, and customer inquiries in line with company policies.
Kitchen Staff
Greenwich
Jan 2012 - Mar 2012 (2 months)
Prepared and cooked pizza, pasta, and other menu items following Greenwich quality standards. Maintained cleanliness and hygiene in the kitchen area according to food safety guidelines. Assisted in food preparation tasks like chopping, portioning, and assembling ingredients.
Education
Degrees, certifications, and relevant coursework
Baliuag University
Bachelor of Science, Hospitality Management
Completed a Bachelor of Science in Hospitality Management, gaining comprehensive knowledge in hotel operations, food and beverage management, and customer service. Developed skills essential for managing various aspects of the hospitality industry.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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