ERLHEAMOR SORIANO

Managed phone and email communications, maintaining a comprehensive filing system and tracking inventory. Successfully supervised and trained office staff to enhance team performance.

Handled phone and email correspondence, managed filing systems, inventory, and calendars efficiently. Supervised and trained office staff, and accurately inputted customer and sales data.

Managed hotel reservations, greeted and registered guests, and provided comprehensive hotel information. Effectively handled guest complaints, processed payments, and submitted detailed reports.

Organized and oversaw business stocks, monitoring inventory levels, keeping records, and replenishing inventory. Managed shipping and receiving of stocks, and conducted audits to ensure accuracy.

Completed a Bachelor of Science in Hospitality Management, gaining comprehensive knowledge in hotel and restaurant operations. Focused on strategic planning, team leadership, and creative problem-solving within the hospitality sector.

Obtained an Associate degree in Hotel & Restaurant Management, developing foundational skills in hospitality services. This program prepared for roles in front desk operations and administrative support within the industry.