Marnelle Pelayo

Maintained and organized employee records, contracts, and files in compliance with company policies. Managed office supplies and inventory, coordinating with suppliers for procurement and deliveries. Managed social media business page including content creation and paid campaigns.

Verified travel documents and passenger profiles during check-in, ensuring visa compliance and conducting security questioning. Issued boarding passes and guided passengers to gates, delivering excellent customer service and maintaining safety standards.

Greeted and assisted clients and suppliers, managing phone calls and booking of couriers and meetings. Logged invoices and coordinated documentation.

Handled phone and courier services, preparing administrative documents and supporting multiple departments.

Processed customer orders and resolved issues, providing timely and accurate product information. Managed follow-up communication and issue escalation.

Managed guest check-ins and check-outs, handling reservations, cashiering, and customer inquiries. Addressed complaints and coordinated with hotel departments.

Grade: Dean's List (6 semesters)

Completed a Bachelor of Science in Tourism, focusing on various aspects of the tourism industry. Achieved Dean's List recognition for 6 semesters, demonstrating consistent academic excellence.