AUAlyssa Carla User
@alyssacarlauser
Dedicated food service manager with strong organizational and customer service skills.
PhilippinesWhat I'm looking for
I am a passionate and dedicated food service manager with a proven track record in maintaining high standards of food quality and customer satisfaction. Currently, I manage operations at McDonald’s in Albay, where I ensure compliance with food safety regulations and oversee a team to deliver exceptional service. My experience includes training new personnel and evaluating staff performance to foster a productive work environment.
Previously, I served as an office assistant and secretary in various organizations, where I honed my administrative and bookkeeping skills. I have a strong background in managing office procedures, processing payroll for multiple branches, and producing detailed reports using advanced Excel functions. My ability to communicate effectively and maintain a positive attitude has consistently resulted in high customer satisfaction ratings.
Experience
Work history, roles, and key accomplishments
Food Service Manager
McDonald's
Apr 2023 - Present (2 years 2 months)
Maintained high standards of food quality by reviewing shipments, overseeing preparation, and monitoring food safety. Set and enforced performance and service standards to ensure a consistent, high-quality environment devoted to customer satisfaction.
Office Assistant
TGC Credit Corporation
Jan 2021 - Present (4 years 5 months)
Provided clerical support to maintain a well-organized business and performed basic bookkeeping tasks, including issuing invoices and checks. Assisted in office management and organization procedures, monitoring stocks of supplies and reporting shortages.
Office Secretary
Lucky Five Savers Credit Corporation
Nov 2018 - Present (6 years 7 months)
Performed administrative tasks such as filing, printing copies, sorting, and distributing mail to maintain smooth workplace transactions. Helped explain loan contracts to over 500 approved customers, which resulted in gaining customer trust.
Customer Service Representative
Sutherland Global Services
Jun 2017 - Present (8 years)
Answered an average of 40+ calls per day from unsatisfied customers regarding shipment delays, order mistakes, and lost orders. Achieved a 95% average customer satisfaction rating by ensuring customer satisfaction and maintaining a positive, empathetic, and professional attitude.
Office Secretary
First Inner Trade Credit Corporation
Sep 2016 - Present (8 years 9 months)
Performed clerical tasks to maintain smooth transactions in the workplace and was responsible for taking meeting minutes and monitoring employee accountabilities. Helped explain loan contracts to an estimated 300+ approved customers, which resulted in gaining customer trust.
Education
Degrees, certifications, and relevant coursework
Bicol University
Bachelor of Science, Computer Science
Completed a Bachelor of Science in Computer Science. Gained foundational knowledge in programming languages, data structures, and algorithms.
San Jose National High School
High School Diploma, General Studies
Completed secondary education, focusing on core academic subjects. Developed foundational knowledge across various disciplines.
San Jose Elementary School
Primary Education, General Studies
Completed primary education, building fundamental literacy and numeracy skills. Engaged in foundational learning experiences.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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