Open to opportunities

Sharene Cleveland

@sharenecleveland

Message

Revenue and Customer Experience Operations leader optimizing SaaS billing, onboarding, and lifecycle performance.

United States

Message

What I'm looking for

I’m seeking a role driving revenue realization and customer lifecycle excellence where I can scale billing operations, lead cross-functional initiatives, and improve activation-to-revenue outcomes.

I am a Revenue and Customer Experience Operations leader with 15+ years driving lifecycle execution across SaaS and fitness technology environments, aligning Sales, Finance, Product and Customer teams to accelerate onboarding and strengthen billing operations.

I have built and scaled billing operations and post-sale teams, led pricing implementations across 1,100+ customers, and managed integrations of acquired product lines to consolidate systems and improve revenue realization and lifecycle visibility.

Passionate about connecting onboarding performance to long-term customer value, I combine process automation, KPI-driven executive reporting, and hands-on fitness industry experience to improve activation workflows, reduce churn, and enhance the member experience.

Experience

Work history, roles, and key accomplishments

Current

Yoga Instructor

Current

Peach Out Power Yoga

Jan 2021 - Present (5 years 1 month)

Lead mindfulness and movement classes and designed onboarding and client engagement strategies using studio CRM to grow participation and retention across studio and community programs.

Instruction Client Engagement CRM Community Outreach Program Design Retention

Current

Operations Manager

Current

Summit Hosting

Jan 2020 - Present (6 years 1 month)

Built and scaled Billing Operations, implemented specialized billing roles, and led integration of acquired product lines while linking onboarding and billing activation to revenue realization and executive reporting.

Billing Operations Revenue Recognition Process Improvement CRM

Senior Account Executive

Engage2Excel

Jan 2016 - Jan 2020 (4 years)

Generated $2.6M+ in SaaS revenue by aligning sales with onboarding and delivery readiness and used CRM funnel data to improve forecasting and renewal strategy.

SaaS Sales Revenue Growth CRM Forecasting Customer Onboarding Client Analytics Consultative Selling

Operations Partner

Decision Toolbox

Jan 2010 - Jan 2016 (6 years)

Led process innovation and cross-functional execution, improved CRM reporting accuracy and supported platform integrations to reduce churn and elevate program KPIs.

Process Improvement Client Delivery KPIs Change Management

Supplier Performance Manager

The Home Depot

Jan 2006 - Jan 2010 (4 years)

Managed onboarding for 700+ suppliers supporting $7.4M in enterprise revenue and served as QA lead for enterprise automation projects, completing Six Sigma Green Belt training to improve supply chain accuracy.

QA Testing Project Management Six Sigma Financial Systems Supply Chain Automation

Education

Degrees, certifications, and relevant coursework

Kennesaw State University

Bachelor of Arts, Business Administration & Management

Completed a Bachelor of Arts in Business Administration & Management focusing on foundational business principles relevant to operations and management.