Open to opportunities

Shareen Lauron

@shareenlauron

Message

Experienced e-commerce and technical support professional specializing in email migration QA.

Philippines

Message

What I'm looking for

I’m looking for remote roles in e-commerce or email operations where I can lead ESP migrations, QA onboarding, and improve client workflows while collaborating with global teams.

I am a versatile e-commerce and tech support professional with seven years working with email marketing systems (including YOTPO) and nearly three years in phone-based technical support. I have led QA for email and flow migrations, served as primary point of contact for global CSMs, and driven accurate copy, design, and functionality across ESPs.

I excel at ESP migration, onboarding QA, client communication, and problem escalation, and I’ve supported global brands and cross-functional teams to deliver timely, organized, and efficient outcomes. My background in IT and professional education complements my hands-on experience implementing loyalty/rewards features and SMS marketing tools.

Experience

Work history, roles, and key accomplishments

Onboarding QA / POC - Email Migrations

Referrals

Apr 2022 - Oct 2025 (3 years 6 months)

Led QA and served as primary POC for global CSMs on email and flow migrations, ensuring copy, design, personalization, and functionality were accurate across ESPs and devices.

Email Migration ESPs (Klaviyo Mailchimp HubSpot QA Automation Cross Functional Communication Troubleshooting Personalization Omnisend

QA Specialist / Email Migration POC

Yotpo Loyalty & Rewards

Feb 2019 - Oct 2025 (6 years 8 months)

Led QA for email migrations and flow testing, reviewed templates and campaigns across multiple ESPs, documented and escalated issues to drive timely resolutions with cross-functional teams.

Yotpo Email Migration Functional Testing Issue Tracking Client Communication QA RA Documentation

Content Moderator

Concentrix

Feb 2019 - Apr 2021 (2 years 2 months)

Reviewed and moderated brand content and photos per guidelines for global brands, maintaining content integrity and consumer trust across platforms.

Content Moderation Brand Guidelines Quality Assurance Attention To Detail

Technical Support Representative

Concentrix

Mar 2016 - Nov 2018 (2 years 8 months)

Provided phone-based technical support for Comcast customers, performing device activation, signal checks, provisioning, troubleshooting, and scheduling field technician visits.

Phone Support Troubleshooting Activation GrandSlam)Customer Service Technical Diagnostics

Education

Degrees, certifications, and relevant coursework

University of San Jose - Recoletos

Bachelor of Science, Information Technology

2012 - 2016

Completed a Bachelor of Science in Information Technology and a Diploma in Professional Education with coursework and practical training in IT and education-related topics.