At Wayground (formerly Quizizz), I managed 376 B2B SaaS accounts worth $2.2M ARR and raised net revenue retention from 50% to 94%. I secured multi-year renewals with annual price uplifts.
At Recruiterflow Inc, I managed 82 global SaaS accounts with about $680K ARR and maintained 95% retention. Through QBRs and data-driven customer success plans, I supported renewals and expansion, improved NPS by over 20%, and helped rescue at-risk accounts.
At Recruit CRM, I supported SaaS clients across APAC and EU, with a 98.5%+ CSAT score and average first response time under 150 seconds. I also led chat quality audits for a seven-member team and built Confluence documentation and help articles to reduce repeat queries and speed up onboarding.
