Akshay Kumar
@akshaykumar27
I drive SaaS retention, expansion, and adoption across enterprise and mid-market customer portfolios.
IndiaWhat I'm looking for
I'm currently managing 35 high-value accounts at OnceHub Technologies totaling $560K in ARR, delivering 100% logo retention, 96% gross revenue retention, and 101.6% net revenue retention. I've also closed $75K in new business through inbound lead conversion.
At Gushwork, I managed 25+ enterprise and mid-market accounts worth over $600K, achieved 96%+ gross retention, and drove 15–20% ARR growth in key accounts. I built onboarding, campaign, and reporting playbooks and led QBRs that translated performance data into ROI narratives for senior stakeholders.
Previously at Zomentum and Wingify Software Company, I managed SaaS vendor and customer portfolios, designed onboarding and training playbooks, and identified upsell and cross-sell opportunities. At Wingify, I orchestrated the customer journey for 100+ clients across a $1.7M portfolio.
I work closely with Product, Development, Design, Operations, Support, and Sales teams to resolve escalations, improve account health, and protect renewals. I use HubSpot and CRM-driven insights to monitor engagement, forecast renewals, and surface expansion opportunities.
Experience
Work history, roles, and key accomplishments
Client Relationship Manager
OnceHub Technologies
Nov 2025 - Present (10 months)
Manage a portfolio of 35 high-value accounts totaling $560K in ARR, achieving 100% logo retention, 96% gross revenue retention, and 101.6% net revenue retention. Closed $75K in new business through inbound lead conversion and identified upsell opportunities.
Manager, Customer Success
Gushwork
Nov 2024 - Oct 2025 (11 months)
Managed a high-touch portfolio of 25+ enterprise and mid-market accounts worth over $600K, achieving 96%+ gross retention and driving 15-20% ARR growth in key accounts. Built trusted relationships with senior stakeholders and led QBRs and executive presentations.
Customer Success Manager
Zomentum
Feb 2023 - Oct 2024 (1 year 8 months)
Managed a portfolio of SaaS vendor accounts, maintaining a 92% retention rate through tailored adoption strategies and proactive engagement. Designed standardized onboarding and training playbooks in HubSpot, improving time-to-value and customer health scores.
Manager, Customer Success Management
Wingify Software Company
May 2020 - Feb 2023 (2 years 9 months)
Orchestrated the customer journey for 100+ clients across a $1.7M portfolio, driving product adoption and satisfaction. Mentored team members on client engagement strategy and lifecycle management, and devised strategic engagement plans focused on retention and revenue growth.
Education
Degrees, certifications, and relevant coursework
Lal Bahadur Shastri Institute of Management
PGDM, Marketing and Operations
2018 - 2020
Pursued PGDM with a focus on Marketing and Operations.
Jagannath International Management School
Bachelor of Business Administration, Business Administration
2013 - 2016
Completed Bachelor of Business Administration from JIMS Kalkaji, affiliated with GGSIPU.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Skills
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