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Rohit ShuklaRS
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Rohit Shukla

@rohitshukla4

Customer Success Manager at Airwallex who delivered $365K in retained and expanded revenue in a partner portfolio's first quarter.

India
Message

At Airwallex, I owned adoption, renewals, and retention across a $3.2M partner portfolio. By prioritising at-risk partners using usage and billing signals, I delivered $365K in retained and expanded revenue in the portfolio’s first quarter.

I ran quarterly business reviews with partner executives, achieving 108% NRR and up to 99% GRR. I also worked with product and engineering teams to remove adoption blockers and resolve service issues.

At Freshworks, I managed renewals and expansion across approximately 80 enterprise accounts worth $5.3M ARR, achieving 105% NRR. I’ve also launched Submole, a B2B SaaS spend and renewal-tracking product built with AI tools, and co-founded ventures in corporate gifting and payments infrastructure.

Experience

Work history, roles, and key accomplishments

Airwallex logoAI

Partner Customer Success Manager

Mar 2026 - Aug 2026 (5 months)

Owned adoption, renewals and retention for a $3.2M, 2,000-account partner portfolio on an API-driven payments platform, hitting revenue targets of up to $145K a month. Delivered $365K in retained and expanded revenue in the first quarter by tiering accounts on usage and billing health signals and acting on at-risk partners first.

Education

Degrees, certifications, and relevant coursework

SL

Symbiosis College of Distance Learning

Post Graduate Diploma, Data Science

2023 - 2024

Completed a Post Graduate Diploma in Data Science from Symbiosis College of Distance Learning from January 2023 to January 2024.

SU

Sant Gadge Baba Amravati University

Bachelor of Commerce, Commerce

2018 - 2021

Earned a Bachelor of Commerce from Sant Gadge Baba Amravati University from January 2018 to January 2021.

Tech stack

Software and tools used professionally

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