Looking for a job

Sharad Tiwari

@sharadtiwari1

Technical Operations Executive at RBL Bank supporting production applications and validating customer journeys with API testing.

India

Message

At RBL Bank Ltd, I perform production application and server health checks, analyze logs, and investigate technical incidents across insurance and banking systems. I manage incident and service request tickets against SLAs and test API request and response flows using Postman.

At Protean/NSDL e-Gov Technologies Ltd, I monitored production systems and RPA bots, used SQL to extract data, and prepared operational reports. In AWS training and projects, I configured cloud infrastructure and deployed LAMP, Django, Flask, and WordPress applications on EC2.

Experience

Work history, roles, and key accomplishments

Current

Senior Executive – Technical Operations

Current

RBL Bank Ltd

Dec 2023 - Present (2 years 9 months)

Performs daily health checks and log analysis on production applications and servers to minimize downtime. Investigates and resolves technical incidents, manages tickets in line with SLAs, and conducts API testing and patch deployments.

Cloud Training Program Intern

AWS re/START Magic Bus – Accenture

Jun 2023 - Oct 2023 (4 months)

Installed and configured LAMP stack on AWS EC2 instances, created IAM users and access keys, and configured VPC, subnets, internet gateway, and route tables.

AWS EC2 LAMP Linux Ubuntu IAM VPC Subnets Internet Gateway Route Tables

Application Support Executive

Protean/NSDL e-Gov Technologies Ltd

Jan 2022 - May 2023 (1 year 4 months)

Monitored production servers, applications, and cron jobs using Grafana, Topaz, and internal monitoring tools. Handled incident and service request tickets, prepared reports using SQL and Excel, and supported RPA bots.