Shanya Rathnayake

As a Relationship Manager, I build and maintain long-term relationships with clients, providing tailored financial solutions and ensuring compliance with banking regulations. I champion personal banking services and focus on understanding client needs to enhance their banking experience.

In my role as a Customer Service Ambassador, I provided professional service to High-Net-Worth clients, addressing their banking needs and ensuring high customer satisfaction. I managed service issues and coordinated with internal departments to enhance service delivery.

As a Trainee Banking Associate, I processed banking applications, assisted clients with transactions, and provided information on banking products. I ensured compliance with bank policies while maintaining high service standards.

During my internship at Hatton National Bank, I assisted customers with transactions, account information, and promoted banking products. I developed my customer service skills and learned operational duties within the banking sector.