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Samitha Malik

@samithamalik

I lead branch operations, sales, compliance, and customer service across Sri Lanka’s banking sector.

Sri Lanka
Message

I've built my banking career at National Development Bank PLC, progressing from Banking Assistant and Customer Service Representative to Associate Manager and Assistant Branch Manager. I manage branch operations, sales, regulatory compliance, risk, cash, pawning, credit, transactions, and customer satisfaction across multiple branches.

I've contributed to exceeding branch targets for assets, liabilities, fee income, and digital product adoption, while improving transaction processing and customer grievance resolution. As an AIA Bancassurance CEO’s Club Member in 2024 and 2025, I achieved Rs. 1.40 Mn and Rs. 1.80 Mn respectively.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

City University Malaysia logoCM

City University Malaysia

Master of Business Administration, Business Administration

2025 -

Pursuing a Master of Business Administration degree.

Tech stack

Software and tools used professionally

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