Shantel Mendoza

As a Patient Access Representative, I verified insurance eligibility, gathered patient information, and educated patients on their benefits. I handled scheduling and registration tasks while maintaining confidentiality and training new hires.

In my role as an Insurance Verification Specialist, I managed calls to verify insurance coverage and ensured HIPAA compliance. I supported timely processing of claims and demonstrated knowledge of medical terminology.

As an Administrative Assistant, I managed phone systems, prepared reports, and negotiated vendor contracts. I streamlined document organization and assisted with various administrative tasks, ensuring confidentiality and efficiency.

In my role as a Patient Access Representative, I verified insurance eligibility, educated patients on healthcare options, and trained new staff. I ensured HIPAA compliance and managed patient registrations, enhancing the overall patient experience.

As a Unit Representative in the NOA Department, I submitted Notices of Admission to notify insurance companies about patient services. I verified insurance coverage and collaborated with Case Managers to resolve issues, consistently meeting performance expectations.