Shantell Tucker

Managed inbound and outbound customer communications to report new claims and provide updates on existing claims, ensuring a high standard of service delivery. Navigated and utilized various systems including Cisco VPN, Workday, and Microsoft Teams to efficiently handle claims processes and IT-related issues.

Provided comprehensive guidance on Medicare D-SNP HMO plan details, ensuring members were fully informed about their benefits, claims, and appeals processes. Coordinated logistics for member healthcare needs, including appointments scheduling with various specialists and arranging transportation.

Generated substantial revenue by securing $1,173,529 in sales over a six-month period through effective lead generation and appointment scheduling for sales representatives. Enhanced customer service by promptly addressing online service inquiries, ensuring accurate transfer to relevant departments, and providing detailed information about appointment logistics and expectations.

Managed the end-to-end talent acquisition process, including candidate screening, interviewing, and coordinating onboarding activities, ensuring thorough communication and preparation for new hires. Verified employment eligibility through I-9 checks and ensured completion of necessary pre-employment documentation, streamlining the hiring process.

Assisted clients with payment processing and established payment arrangements, ensuring a smooth financial transaction experience. Educated customers on products and services, facilitating the online application process through a conversational, needs-based approach.

Provided comprehensive technical support for iOS and MacOS devices, resolving customer inquiries through chat, email, and phone while ensuring accurate issue logging and follow-up. Utilized Avaya, CMS, and Genesys systems to monitor and research customer issues effectively, enhancing support quality and resolution efficiency.

Currently pursuing a Bachelor's degree in Business Administration. The program focuses on developing comprehensive business acumen and administrative skills.

Completed high school education and received a diploma. The curriculum provided a foundational education across various subjects.