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Shantall Ramsay

@shantallramsay

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Compliance and Operations Professional

Jamaica

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What I'm looking for

I’m looking for a compliance operations role where I can strengthen regulatory alignment through control testing, AML/KYC, and reliable onboarding—partnering with cross-functional teams to keep audits smooth, reporting on time, and compliance integrity consistently high.

I am a compliance and operations professional with over 10 years of experience in banking and financial services. My expertise includes control testing, internal controls, client onboarding, regulatory compliance, and KYC due diligence. I have a proven track record of supporting corporate clients and stakeholders through accurate reporting, process improvements, and cross-functional collaboration in highly regulated environments.

I am experienced in monitoring operational performance, managing high-volume financial transactions, conducting compliance reviews, and supporting audit readiness. Throughout my career, I have maintained a strong attention to detail and a commitment to operational integrity

Experience

Work history, roles, and key accomplishments

Trustee Compliance Officer

Jamaica Stock Exchange - JCSD Trustee Services

Jun 2023 - Feb 2026 (2 years 8 months)

Supported compliance and operational oversight for 40+ corporate entities by conducting regulatory reviews, monitoring trust deed obligations, and preparing stakeholder reporting to ensure compliance, accountability, and effective risk management.

Control Analyst

Citibank Jamaica N.A.

Aug 2018 - Jun 2023 (4 years 10 months)

Performed compliance monitoring and independent evaluation of 50+ operational processes quarterly, identifying and mitigating risks while addressing procedural gaps. Completed 50+ daily account reconciliations and achieved 100% on-time internal, external, and regulatory audit reporting by coordinating across legal, operations, risk, and compliance teams.

Compliance Monitoring Account Reconciliation Regulatory Reporting Process Improvement Risk Mitigation Cross Functional Collaboration Quality Assurance Testing

Client Onboarding Analyst

Citibank Jamaica N.A.

Nov 2022 - Apr 2023 (5 months)

Coordinated end-to-end onboarding for 20+ corporate clients through KYC verification, due diligence, and documentation review. Maintained zero operational violations and regulatory findings by validating corporate documentation against internal risk frameworks and supporting timely completion of onboarding requirements.

KYC Customer Due Diligence Documentation Review Risk Frameworks Stakeholder Management Due Diligence

Teller

Sagicor Bank Jamaica Limited

Jan 2014 - Aug 2018 (4 years 7 months)

Processed 100+ daily financial transactions in line with AML/KYC and operational procedures, ensuring accurate and compliant customer service. Escalated transaction discrepancies and threshold breaches, and managed branch cash operations including vault liquidity and ATM reconciliations to support uninterrupted branch activity.

Transaction Processing AML KYC Compliance Cash Operations Customer Service