Open to opportunities

Shannon Wynn

@shannonwynn

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Dynamic Customer Success Manager/Web Developer skilled in client relationships and retention.

United States

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What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for professional growth.

I am a dynamic Customer Success Manager at GeekPack, Inc., where I excel in building strong client relationships and enhancing customer retention. My proficiency in WordPress, troubleshooting, and technical writing has allowed me to contribute significantly to engaging training programs that foster successful product adoption and loyalty among users. My proactive approach and excellent support have resulted in happy customers and seamless onboarding experiences.

At GeekPack, I provide WordPress and tech support for students, conducting weekly office hours for live troubleshooting sessions. I also create video course content and lead bootcamps for basic coding and the WP Rockstar WordPress training program. My commitment to customer service and relationship building has established strong connections with customers, leading to increased loyalty and satisfaction.

Previously, as a WordPress Web Developer at Chatterkick and ICast Interactive, I created and maintained websites, optimized user experiences, and resolved technical issues promptly. My background in front-end engineering and journalism has equipped me with a unique blend of technical and communication skills, enabling me to engage effectively with clients and deliver exceptional results.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

GeekPack, Inc.

Jun 2020 - Present (4 years 11 months)

Provided WordPress and technical support to students, including weekly office hours for live troubleshooting and support via email and Facebook community. Created video course content, taught HTML, CSS, and WordPress, and led bootcamps for basic coding and the WP Rockstar WordPress training program. Assisted customers with onboarding and product setup, establishing strong relationships that increa

WordPress Technical Support HTML CSS Video Production Customer Relationship Management Zoom Slack Google Workspace

WordPress Web Developer

Chatterkick

Jan 2016 - Aug 2019 (3 years 7 months)

Developed websites using WordPress (predominantly Divi) and Squarespace with minimal code customizations, utilizing HTML and CSS. Performed site maintenance, created content, and enhanced user experience by implementing responsive web design, optimizing website performance and SEO. Engaged with clients to plan and optimize site issues, migrated websites to new platforms, and resolved technical iss

WordPress Divi Squarespace HTML CSS Responsive Web Design SEO Content Migration Technical Troubleshooting Client Engagement

WordPress Web Developer

ICast Interactive

Jun 2015 - Dec 2015 (6 months)

Created WordPress websites using various themes and WP Bakery (Visual Composer), and performed web maintenance, updating plugins and themes. Refreshed websites in WordPress and managed hosting and domain names for client sites. Managed the migration of approximately 100 sites to WP Engine, updated DNS records, and resolved technical issues promptly while adhering to SEO best practices.

WordPress Plugin Management Theme Management Hosting Domain Management DNS SEO Technical Support

Education

Degrees, certifications, and relevant coursework

The Iron Yard

No Degree, Front-end Engineering

Completed a comprehensive program in Front-end Engineering, focusing on core principles and practical application. Gained proficiency in various front-end technologies and development methodologies.

Elon University

Bachelor of Arts, Journalism And Mass Communication

Studied Journalism and Mass Communication, gaining a strong foundation in media principles and communication strategies. Developed skills in content creation, reporting, and public relations.