Open to opportunities

Dave Clair

@daveclair

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Technical Support Specialist with a passion for customer satisfaction.

United States

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What I'm looking for

Seeking a challenging role that leverages my technical expertise and passion for customer satisfaction to drive business growth and improve customer experience.

As a seasoned Technical Support Specialist, I have a proven track record of delivering exceptional customer experiences and driving business growth through my expertise in HTML, JavaScript, and various support tools. With over 5 years of experience in ECRM technical support, I have honed my skills in resolving technical issues, identifying pain points, and proposing solutions to improve customer satisfaction and retention.

In my current role at Drip Technologies, I have successfully collaborated with the Support team to enhance customer experience and business growth. I have also maintained up-to-date internal support documentation to keep pace with the continuous evolution of Drip's software.

Throughout my career, I have demonstrated my ability to lead onboarding and training sessions, conduct rigorous QA testing, and manage client relationships to drive high customer satisfaction and retention rates. I am a proactive and results-driven professional with a strong passion for customer support and technical expertise.

Experience

Work history, roles, and key accomplishments

Current

ECRM Technical Support Specialist

Current

Drip Technologies

Jul 2018 - Present (6 years 11 months)

Provided comprehensive customer support through Zendesk email & chat, resolving technical issues and ensuring user satisfaction and retention.

HTML JavaScript Zendesk Atlassian Slack Notion

Operations and Support Specialist

ShowMojo

Jul 2015 - May 2018 (2 years 10 months)

Served as the primary point of contact for customer support and successfully resolved client issues promptly and satisfactorily.

Freshdesk Slack Zoom

Project Manager

Susama

Aug 2014 - Mar 2015 (7 months)

Managed end-to-end operations of an e-commerce website and internet marketplace, overseeing product development and sourcing from global manufacturers.