Grace Maria Angela Canlas

I am a dedicated Senior Customer Success Specialist with a proven track record in enhancing client satisfaction and retention. My experience spans various roles, including Customer Success Agent and Team Manager, where I have successfully implemented strategies that significantly reduced customer churn. My analytical skills enable me to identify trends and opportunities for proactive engagement, ensuring that clients receive the highest level of service.

In addition to my customer success expertise, I have a background in website design, which allows me to bring a creative perspective to my work. I have managed projects that involved designing websites and overseeing billing operations, ensuring accuracy and efficiency. My strong interpersonal skills and ability to work both independently and as part of a team have been key to my success in fostering collaborative environments and driving performance improvements.