Henry Perkins

Excelled in the barista role to deliver unforgettable guest experiences. Proactively addressed service issues to maintain customer satisfaction and loyalty. Coached baristas, monitoring their performance for continuous improvement. Rigorously adhered to local, state, and federal health and safety guidelines to ensure a high-quality environment.

Managed a team of 25+ baristas, overseeing scheduling and training to meet Starbucks and Sodexo service standards. Directed daily operations, prioritizing food quality, customer service, and financial protocols, resulting in weekly sales of $30k. Implemented strategies to boost operational efficiency and client satisfaction, while ensuring food safety compliance.

Facilitated and delivered daily grocery orders using the Instacart app to optimize route navigation and order management. Delivered exemplary customer service by swiftly addressing concerns and resolving issues. Managed delivery schedules to maximize time management and fuel efficiency. Oversaw financial transactions, including the tracking of receipts and management of digital payments.

Offered multi-channel technical and billing support to WordPress.com users via forums, help desk, and phone. Maintained comprehensive documentation and collaborated with the team to share insights, feature suggestions, and product feedback through Skype, IRC, and internal tools.

Cultivated a loyal customer base by communicating about upcoming events, new merchandise promotions, and product restocks to drive incremental sales.

Managed a community of 50 software developers, curating an App Store for PageLines featuring plugins, extensions, and themes. Orchestrated company and WordPress events to boost brand awareness and customer engagement. Forged strategic partnerships with like-minded companies to offer unique client experiences. Oversaw an affiliate program, equipping affiliates with essential media and tools.