Mario Fernandez - Web Solutions - Alpha7 Web Development | Himalayas
MF
Open to opportunities

Mario Fernandez

@mariofernandez

Web developer with expertise in digital marketing and customer service.

United States
Message

What I'm looking for

I am looking for a role that allows me to leverage my web development and digital marketing skills while fostering a collaborative and innovative company culture.

I'm a dedicated web developer with a strong background in digital marketing and customer service. Over the past several years, I've honed my skills in web design and development, working closely with small business owners to bring their visions to life. My experience includes creating websites from conception to completion, utilizing HTML, CSS, and WordPress, while ensuring a strong online presence through effective SEO practices and social media management.

In my previous roles, I have consistently delivered exceptional customer service, earning recognition as a top performer in my field. My ability to troubleshoot and provide support for various platforms, including iOS devices, has equipped me with the skills necessary to handle diverse customer needs. I thrive in environments that challenge me to innovate and improve, and I am passionate about using technology to enhance user experiences.

Experience

Work history, roles, and key accomplishments

AD
Current

Web Solutions

Alpha7 Web Development

Oct 2020 - Present (4 years 9 months)

Worked with small business owners from conception to finish on web development projects, providing quality customer service with exceptional attention to detail. Developed and designed websites using HTML/CSS/WordPress, created social media presence, and applied best SEO practices.

TU

Customer Service Representative

Teleperformance USA

Aug 2018 - Present (6 years 11 months)

Received and attended up to 50 calls per day with Apple customers, troubleshooting and providing support for iOS devices over the phone, chat, or email. Provided customers refunds, articles, and information about new Apple products, consistently rating 4.9 stars overall and ranking in the top 5% of all customer floor representatives.

MO

Web Design, Digital Marketing & Customer Service

Mopro

Jan 2016 - Present (9 years 6 months)

Designed websites to create a pleasing aesthetic look upon client's request and provided digital marketing expertise in regards to their business. Managed social media accounts, provided 5-star customer service, and updated client websites on a day-to-day basis.

MC

Operations Manager

Mind Traveler Corp

Sep 2011 - Present (13 years 10 months)

Managed online Amazon E-commerce operations and led a team of 10 employees, including online training for Amazon. Added inventory to the Amazon.com platform using system and third-party systems, shipped directly to customers, and worked with Amazon FBA.

Education

Degrees, certifications, and relevant coursework

CC

Cypress College

Associate's Degree, Business, Marketing

2010 - 2014

Studied Business and Marketing, acquiring knowledge in core business principles and marketing strategies. Gained insights into consumer behavior, market analysis, and promotional techniques.

ES

El Camino High School

High school diploma, General Studies

2006 - 2010

Completed high school education, gaining foundational knowledge across various subjects. Developed essential academic and personal skills during this period.

Tech stack

Software and tools used professionally

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