Mario Fernandez

Worked with small business owners from conception to finish on web development projects, providing quality customer service with exceptional attention to detail. Developed and designed websites using HTML/CSS/WordPress, created social media presence, and applied best SEO practices.

Received and attended up to 50 calls per day with Apple customers, troubleshooting and providing support for iOS devices over the phone, chat, or email. Provided customers refunds, articles, and information about new Apple products, consistently rating 4.9 stars overall and ranking in the top 5% of all customer floor representatives.

Designed websites to create a pleasing aesthetic look upon client's request and provided digital marketing expertise in regards to their business. Managed social media accounts, provided 5-star customer service, and updated client websites on a day-to-day basis.

Managed online Amazon E-commerce operations and led a team of 10 employees, including online training for Amazon. Added inventory to the Amazon.com platform using system and third-party systems, shipped directly to customers, and worked with Amazon FBA.

In charge of 20+ students, providing help with homework and leading students in physical and extracurricular activities. Shaped and molded students with programs that build healthy spirit, mind, and body for the future.

Studied Business and Marketing, acquiring knowledge in core business principles and marketing strategies. Gained insights into consumer behavior, market analysis, and promotional techniques.

Completed high school education, gaining foundational knowledge across various subjects. Developed essential academic and personal skills during this period.