Mario Fernandez
@mariofernandez
Web developer with expertise in digital marketing and customer service.
What I'm looking for
I'm a dedicated web developer with a strong background in digital marketing and customer service. Over the past several years, I've honed my skills in web design and development, working closely with small business owners to bring their visions to life. My experience includes creating websites from conception to completion, utilizing HTML, CSS, and WordPress, while ensuring a strong online presence through effective SEO practices and social media management.
In my previous roles, I have consistently delivered exceptional customer service, earning recognition as a top performer in my field. My ability to troubleshoot and provide support for various platforms, including iOS devices, has equipped me with the skills necessary to handle diverse customer needs. I thrive in environments that challenge me to innovate and improve, and I am passionate about using technology to enhance user experiences.
Experience
Work history, roles, and key accomplishments
Web Solutions
Alpha7 Web Development
Oct 2020 - Present (4 years 9 months)
Worked with small business owners from conception to finish on web development projects, providing quality customer service with exceptional attention to detail. Developed and designed websites using HTML/CSS/WordPress, created social media presence, and applied best SEO practices.
Customer Service Representative
Teleperformance USA
Aug 2018 - Present (6 years 11 months)
Received and attended up to 50 calls per day with Apple customers, troubleshooting and providing support for iOS devices over the phone, chat, or email. Provided customers refunds, articles, and information about new Apple products, consistently rating 4.9 stars overall and ranking in the top 5% of all customer floor representatives.
Web Design, Digital Marketing & Customer Service
Mopro
Jan 2016 - Present (9 years 6 months)
Designed websites to create a pleasing aesthetic look upon client's request and provided digital marketing expertise in regards to their business. Managed social media accounts, provided 5-star customer service, and updated client websites on a day-to-day basis.
Operations Manager
Mind Traveler Corp
Sep 2011 - Present (13 years 10 months)
Managed online Amazon E-commerce operations and led a team of 10 employees, including online training for Amazon. Added inventory to the Amazon.com platform using system and third-party systems, shipped directly to customers, and worked with Amazon FBA.
Group Lead
YMCA
Jan 2011 - Present (14 years 6 months)
In charge of 20+ students, providing help with homework and leading students in physical and extracurricular activities. Shaped and molded students with programs that build healthy spirit, mind, and body for the future.
Education
Degrees, certifications, and relevant coursework
Cypress College
Associate's Degree, Business, Marketing
2010 - 2014
Studied Business and Marketing, acquiring knowledge in core business principles and marketing strategies. Gained insights into consumer behavior, market analysis, and promotional techniques.
El Camino High School
High school diploma, General Studies
2006 - 2010
Completed high school education, gaining foundational knowledge across various subjects. Developed essential academic and personal skills during this period.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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