Shannon Swan
@shannonswan
Results-oriented Sales and Operations Manager with proven success.
United StatesWhat I'm looking for
I am a results-oriented Sales and Operations Manager with over 5 years of experience in various sectors, including insurance claims, retail leadership, customer service, and project coordination. My professional journey has been marked by a proven track record of enhancing customer satisfaction, optimizing workflows, and driving revenue growth. I excel in leading teams, resolving complex issues, and adapting to fast-paced environments.
Throughout my career, I have developed strong communication skills and a solid foundation in business administration and human resources. My experience includes processing insurance claims with accuracy at Blue Cross Blue Shield, overseeing store operations at RaceTrac, and coordinating wellness programs at Nabi’s Healing Center. I am passionate about delivering exceptional customer experiences and am committed to continuous improvement in all aspects of my work.
Experience
Work history, roles, and key accomplishments
Insurance Claim Specialist
Blue Cross Blue Shield
Sep 2024 - Present (10 months)
Processed insurance claims with accuracy and compliance, ensuring adherence to policy guidelines. Partnered with internal teams to expedite claim resolutions and improve client satisfaction.
Store Manager
RaceTrac
Jun 2023 - Present (2 years 1 month)
Oversaw daily store operations and led a team to deliver exceptional customer service. Implemented strategies to drive sales and reduce operational inefficiencies.
Cashier / Sales Associate
Walgreens
Jun 2021 - Present (4 years 1 month)
Provided high-quality customer service and managed daily transaction processing. Mentored new hires on best practices, improving team consistency and morale.
Contact Tracer
Hammerman & Gainer LLC
Aug 2020 - Present (4 years 11 months)
Reached out to individuals exposed to COVID-19, delivering guidance and support. Maintained accurate and confidential records in compliance with HIPAA standards.
Project Coordinator
Nabi ' Healing Center
Mar 2019 - Present (6 years 4 months)
Planned and executed wellness programs, events, and digital marketing initiatives. Managed the center’s online store, including order fulfillment and inventory tracking.
Education
Degrees, certifications, and relevant coursework
Southern University at New Orleans
Bachelor of Business Administration, Business Administration
Completed a Bachelor of Business Administration with a minor in Human Resources. Gained foundational knowledge in business operations, management, and human resources principles.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Shannon?
You can contact Shannon and 90k+ other talented remote workers on Himalayas.
Message ShannonFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
