Shannon Lefebvre
@shannonlefebvre
I resolve complex claims, investigations, and operational challenges with evidence-backed decisions.
United StatesWhat I'm looking for
I'm currently resolving complex claims at Progressive Insurance, managing high-volume case portfolios, conducting risk investigations, analyzing multi-source data, and negotiating financial and legal resolutions.
Previously, I increased occupancy from 62% to 84% at Apex Property Management and directed operations for 41 client associations and 1,336 residential units at Goldfinch Management. I bring experience in compliance, budgets, stakeholder engagement, conflict resolution, vendor management, and team training.
Experience
Work history, roles, and key accomplishments
Manage a high-volume portfolio of complex case files, applying independent judgment and critical thinking to drive accurate, timely, and compliance-driven resolutions. Execute end-to-end risk investigations by analyzing complex, multi-source datasets, interviewing key stakeholders, and interpreting regulatory frameworks to mitigate organizational liability.
Education
Degrees, certifications, and relevant coursework
University of Wisconsin-Whitewater
Bachelor of Science, Criminology/Sociology
Bachelor of Science in Criminology and Sociology from the University of Wisconsin-Whitewater.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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