At USAA, I manage complex first-party residential property claims from FNOL through final resolution, including high-exposure losses from $100K to $650K+. I investigate causation, interpret coverage, set reserves, evaluate scope and costs, negotiate settlements, and coordinate experts, vendors, counsel, and adjusters across multiple jurisdictions.
I've also supported nationwide catastrophe response with Allstate and spent more than a decade handling complex field property losses at Farmers Insurance. I serve as a technical resource and mentor on coverage, appraisal, mediation, condominium issues, documentation, compliance, and escalated claim strategy.
