Shannon Kayla Govender
@shannonkaylagovender
I lead customer service teams and international operations across African markets.
South AfricaWhat I'm looking for
At Dunlop Tyres South Africa, I lead a team of 10 customer service professionals supporting domestic and international markets. I improve service delivery, customer satisfaction, operational efficiency, and on-time order fulfilment.
Previously, I supported the CEO and SRI Group Executive Officer by preparing executive and board reporting, coordinating cross-functional projects, tracking strategic initiatives, and managing governance actions.
I built international customer relationships across African markets, managing orders from placement through delivery and coordinating logistics providers, freight forwarders, and internal teams. I improved international stock allocation efficiency by 10% and was recognised with the Commitment to Excellence Award in 2022.
I bring customer success, stakeholder management, KPI reporting, process improvement, and cross-functional coordination to roles where strong customer partnerships and practical operational outcomes matter.
Experience
Work history, roles, and key accomplishments
Customer Service Manager (International Business and Domestic)
Dunlop Tyres South Africa
Sep 2025 - Present (1 year)
Leads a team of 10 customer service professionals for domestic and international markets, driving performance through KPI management, workforce planning, and coaching. Resolves complex escalations and collaborates with cross-functional teams to ensure seamless order fulfilment and on-time delivery.
Executive Assistant to CEO & SRI Group Executive Officer
Dunlop Tyres South Africa
May 2023 - Aug 2025 (2 years 3 months)
Prepared executive reports, board presentations, and strategic updates for Exco, Board, and Risk Forum meetings. Coordinated cross-functional projects, monitored strategic initiatives, and supported executive decision-making through reporting and governance activities.
International Customer Success & Operations Coordinator
Dunlop Tyres South Africa
Apr 2021 - May 2023 (2 years 1 month)
Served as primary point of contact for international customers across African markets, managing orders from placement to delivery. Coordinated with logistics providers and internal departments to ensure seamless international deliveries and high customer satisfaction.
Procurement Intern
Dunlop Tyres South Africa
Feb 2020 - Mar 2021 (1 year 1 month)
Supported supplier and customer service activities through accurate purchase order processing and administrative coordination. Assisted with procurement activities, contract administration, and maintained documentation for compliance and audit requirements.
Education
Degrees, certifications, and relevant coursework
University of KwaZulu-Natal
Master of Commerce, Management
Master of Commerce in Management, currently in progress.
University of KwaZulu-Natal
BCom Honours, Supply Chain Management
BCom Honours in Supply Chain Management from the University of KwaZulu-Natal, completed in 2020.
University of KwaZulu-Natal
Bachelor of Administration, Administration
Bachelor of Administration from the University of KwaZulu-Natal, completed in 2019.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
Skills
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