Open to opportunities

Shannon Ferguson

@shannonferguson

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Customer support professional with 4+ years of experience.

United States

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What I'm looking for

I am looking for a role that values customer relationships and offers opportunities for growth.

As a dedicated customer support professional with over four years of experience, I have honed my skills in virtual assistance, live chat, and email support. My journey began with managing customer relationships and resolving inquiries, which has equipped me with the ability to maintain technical and administrative systems effectively. I pride myself on my ability to communicate promptly and professionally, ensuring that every customer interaction is positive and productive.

Currently, I own and operate Rhea Voice Studio, where I manage all customer inquiries and oversee appointment scheduling and invoicing. My role also involves coordinating marketing campaigns to boost student sign-ups, demonstrating my ability to blend customer service with strategic planning. My experience as a Virtual Test Proctor further solidified my skills in providing empathetic support during high-stress situations, ensuring academic integrity while assisting students with technical issues.

Experience

Work history, roles, and key accomplishments

Current

Virtual Administrator, Owner

Current

Rhea Voice Studio

Jan 2023 - Present (2 years 6 months)

Managed all customer inquiries via live chat, email, and phone, ensuring prompt and professional communication. Oversaw appointment scheduling and invoicing for the studio. Maintained studio operations, organized calendar bookings, and responded to support needs for clients across different time zones.

Live Chat Email Support Zoom)Loom Stripe GoHighLevel Marketing Campaigns Calendar Management

Virtual Test Proctor

Brenau University

Feb 2021 - Aug 2021 (6 months)

Monitored remote student exams over Zoom, ensuring academic integrity in virtual test environments. Assisted students with technical issues, including login problems, audio/video malfunctions, and document uploads. Provided empathetic, calm communication to support students during high-stress exam situations.

Zoom)Technical Support Remote Monitoring Communication Problem Solving

Intern & Customer Service Assistant

The Spinning Jenny

Jun 2018 - May 2019 (11 months)

Handled ticket sales and customer inquiries across email, phone, and in-person channels. Delivered exceptional front-line customer service before and during events, assisting with crowd control, front desk management, and general patron support. Supported marketing efforts including social media scheduling and email communications to promote events and venue services.

Ticket Sales Customer Service Crowd Control Email Marketing