Open to opportunities

Bre'annah Holcombe

@breannahholcombe

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Self-motivated administrative assistant with 8+ years in customer service.

United States

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What I'm looking for

I am looking for a role that values communication and offers growth opportunities.

I am a self-motivated individual with over 8 years of experience in customer-facing roles across various industries, including retail, food services, and digital freelance opportunities. My strong verbal and written communication skills, combined with my proactive approach to organization and administration, have enabled me to excel in my career. I thrive in fast-paced environments and am dedicated to providing exceptional service to clients and colleagues alike.

Currently, I work as an Administrative Assistant at ECS (Engineering Consulting Services), where I manage executive calendars, coordinate work orders, and facilitate effective communication. My ability to handle sensitive data and maintain organization has been crucial in ensuring smooth workflows. Additionally, my previous experience as a Customer Support Service representative has honed my skills in resolving conflicts and providing top-notch customer satisfaction.

Throughout my career, I have also embraced opportunities in digital marketing, where I collaborated on brand strategies and performed marketing research. I am passionate about leveraging my diverse skill set to contribute positively to any organization I join.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

ECS (Engineering Consulting Services)

Aug 2021 - Present (3 years 11 months)

Managed executive calendars by scheduling and coordinating over 50 work orders and meetings weekly, ensuring efficient time management and smooth workflows. Facilitated effective communication by promptly responding to 30+ emails and phone calls per day.

Calendar Management Expense Reporting Data Entry Microsoft Excel Communication

Customer Support Service

TTI of Anderson

May 2021 - Present (4 years 2 months)

Answered an average of 80 calls per day, providing prompt customer support with a professional, friendly, and patient attitude. Proactively memorized company products and services, achieving a 5-star customer satisfaction rating through various communication channels.

Customer Support Product Knowledge Customer Satisfaction Email Communication

Digital Marketing Intern

Speizman Industries

Apr 2020 - Present (5 years 3 months)

Collaborated with board members to create the ongoing strategy, voice, and growth of the brand. Performed marketing research with viral trends and social media algorithms, coordinating with the Brand Manager on digital creations and scheduling media content.

Digital Marketing Brand Strategy Social Media Marketing Market Research Content Creation

Caregiver

Upstate Integrity

Jun 2019 - Present (6 years 1 month)

Provided compassionate daily care and assistance with personal hygiene, grooming, and mobility for elderly and disabled clients. Administered medications on schedule and maintained a clean, safe, and organized living environment.

Patient Care Mobility

Waitress

Applebees

Jun 2016 - Present (9 years 1 month)

Served multiple customers by memorizing over 30 menu items and rotating specials. Successfully resolved conflicts, resulting in customer satisfaction most of the time, and developed relationships leading to customer loyalty.

Customer Service Conflict Resolution Food Service

Education

Degrees, certifications, and relevant coursework

Claflin University

Bachelor of Arts, Business Studies and Digital Arts Communication

Studied Business Studies and Digital Arts Communication. Related coursework included Database Systems, Digital Marketing, Business Records Management, Office Procedures, Computer Literacy, and Digital Design.