Open to opportunities

Malanie Diaz

@malaniediaz

Message

Resourceful professional with over three years in customer service.

United States

Message

What I'm looking for

I am looking for a role that values strong communication and offers opportunities for growth.

I am a resourceful and persuasive professional with over three years of experience in customer service, appointment setting, and administrative support. My ability to adapt communication styles and manage customer relationships has allowed me to consistently exceed performance targets. I pride myself on being a strong multitasker, committed to delivering value-driven service in every interaction.

In my current role as an Appointment Setter at Thrive Marketing Group, I engage potential clients over the phone using persuasive communication techniques to influence them into booking consultations. I meticulously document call details and outcomes in a CRM, ensuring that I meet or exceed daily and weekly call quotas. My previous experience as a Student Services Representative at Ozarks Technical Community College further honed my skills in customer service and administrative support, where I assisted students with various needs while maintaining student accounts.

Experience

Work history, roles, and key accomplishments

Current

Appointment Setter

Current

Thrive Marketing Group

Aug 2022 - Present (2 years 11 months)

Engaged potential clients over the phone using a set script and persuasive communication techniques to book legal consultations or sales meetings. Documented call details, follow-ups, and outcomes accurately in a CRM while meeting or exceeding daily and weekly call quotas.

Customer Relationship Management (CRM)Persuasion Sales Objection Handling Script Adherence

Student Services Representative

Ozarks Technical Community College

Mar 2022 - Present (3 years 4 months)

Maintained student accounts and oversaw customer financial adjustments, supporting the Dean of Students Office with administrative and crisis response duties. Assisted students with financial aid, admissions, registration, and payments, providing live chat and email support.

Customer Service Administrative Support Crisis Response Live Chat Support Email Support Student Accounts

Bookseller

Barnes and Noble

Sep 2021 - Present (3 years 10 months)

Cataloged and sorted print/non-print materials, assisting teachers/students with special projects and describing/recommending merchandise. Managed inventory, restocked items, and handled cash register operations and returns.

Inventory Management Merchandising Returns Processing

Hostess and Call Line

Texas Roadhouse

Oct 2020 - Present (4 years 9 months)

Provided exceptional customer service to incoming guests, maintaining control over call scripts and seating logistics. Supported positive guest relations, managed restaurant traffic, and ensured cleanliness of seating areas and restrooms.

Customer Service Seating Management Restaurant Operations

Education

Degrees, certifications, and relevant coursework

Ozarks Technical Community College

Associate in Arts (AA), General Studies

Pursued an Associate in Arts degree in General Studies. Developed foundational knowledge across various subjects, preparing for further academic or professional endeavors.